Experience

Summs Skip and Collateral Solutions

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Remarketing

  • Jul 2019 - Present

  Perform various customer service and account management functions to support daily business operations. Accurately maintain client accounts using nationwide databases (RDN, IREPROS) and successfully meet goals and deadlines. Communicate effectively with recovery agents nation-wide to outsource client accounts. Finalize processing for redemption or transport to auction and consistently meet customer requirements. Perform various customer service and account management functions to support daily business operations. Accurately maintain client accounts using nationwide databases (RDN, IREPROS) and successfully meet goals and deadlines. Communicate effectively with recovery agents nation-wide to outsource client accounts. Finalize processing for redemption or transport to auction and consistently meet customer requirements.



America's Auto Auction - Virginia

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Account Manager/Lane Coordinator

  • Jan 2014 - May 2019

  Efficiently managed a multi-million-dollar inventory of over 1500 vehicles and kept accurate documentation. Conducted research for upcoming auto auctions and coordinated with other departments to ready vehicles. Adhered to customer specifications, distributed sales proceeds, and oversaw the vehicle redemption process. Created new accounts for clients using nationwide databases (ASI) and successful met goals and deadlines. Consistently recognized for performance and leadership and promoted to roles with increased accountability. Show less



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Cashier Customer Service

  • Mar 2011 - May 2013

  Greeted patrons, responded to inquiries, resolved issues and concerns, and helped ensure client satisfaction. Assisted with inventory control and upkeep, processed transaction and product returns, and balanced cash. Worked closely with mangers and cross-functional team members in other departments throughout the store. Greeted patrons, responded to inquiries, resolved issues and concerns, and helped ensure client satisfaction. Assisted with inventory control and upkeep, processed transaction and product returns, and balanced cash. Worked closely with mangers and cross-functional team members in other departments throughout the store.



Backtracks Bar & Grill

• Manager

  • Jul 2008 - Jun 2010

  Served as the operations manager for the bar area and hired, trained, and supervised multiple employees. Maintained service standards, complied with applicable food safety regulations, and oversaw staff scheduling. Monitored and controlled all beverage operations including inventory management, ordering, and reporting. Served as the operations manager for the bar area and hired, trained, and supervised multiple employees. Maintained service standards, complied with applicable food safety regulations, and oversaw staff scheduling. Monitored and controlled all beverage operations including inventory management, ordering, and reporting.