Sr. PC/Network Support Technician

• Jan 2020 - Present

Helpdesk Analyst 1

• Jun 2015 - Oct 2019

• Applying updates to Barracuda web filter server. • Using Barracuda to white list websites. • Applying updates to KACE 1000 we base ticket management system server. • Used KACE 1000 to manage tickets, phones, computers, mifi devices, and access cards. • Applying updates on Symantec Endpoint Protection and Encryption web server. • Perform weekly backup using Symantec Backup Exec. • Create extension and voicemail using Cisco Call Management. • Reset user passwords and unlocked user accounts within Activity Directory. • Image laptops and desktops using Symantec Ghost and Clonezilla. • Replaces LCDs, keyboard and motherboard for Dell laptops and desktops. • Create user accounts within Activity Directory, Marcus, BillPay, and Great Plains. • Set up emails, distribution groups, email forwarding using Exchange 2007.

Senior Desktop Support Technician

• Sep 2012 - Jan 2015

• Create key fobs using CA3000 Launcher to provide user access to building. • Install and configure Cisco Softphone for remote users. • Image and configure desktop, laptops and cisco phones for SEDINTL. • Repair Aspire, Dells, and HP computers. • Replace toner for Xerox and HP printers. • Receive and respond to incoming calls, emails and work walk up questions. • Use Team Viewer and remote desktop to remote into user computers. • Reset user passwords and unlock user accounts within Activity Directory. • Change out backup tapes. • Login into server to restart printer server and other services. • Set up and troubleshoot Mondo Pad. • Reimage desktops, laptops, and tablets with Windows XP, Windows 7, and Windows 8.