Robin Persaud
Sr. PC/Network Support Technician at Georgia Crown Distributing Co- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA A+ (220-901) Cert Prep: 2 Core Hardware
LinkedInJan, 2020- Oct, 2024 -
Office 365 for Administrators: Supporting Users Part 1
LinkedInDec, 2019- Oct, 2024 -
Learning Mac OS X Troubleshooting
LinkedInOct, 2019- Oct, 2024 -
Windows 10: Advanced Troubleshooting for IT Support
LinkedInOct, 2019- Oct, 2024 -
Microsoft Office 365: Administration
LinkedInSep, 2019- Oct, 2024
Experience
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Georgia Crown Distributing Co
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Beverage Manufacturing
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100 - 200 Employee
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Sr. PC/Network Support Technician
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Jan 2020 - Present
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NexTraq, Michelin Company Sandyspring, Georgia
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Greater Atlanta Area
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Helpdesk Analyst 1
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Jun 2015 - Oct 2019
• Applying updates to Barracuda web filter server. • Using Barracuda to white list websites. • Applying updates to KACE 1000 we base ticket management system server. • Used KACE 1000 to manage tickets, phones, computers, mifi devices, and access cards. • Applying updates on Symantec Endpoint Protection and Encryption web server. • Perform weekly backup using Symantec Backup Exec. • Create extension and voicemail using Cisco Call Management. • Reset user passwords and unlocked user accounts within Activity Directory. • Image laptops and desktops using Symantec Ghost and Clonezilla. • Replaces LCDs, keyboard and motherboard for Dell laptops and desktops. • Create user accounts within Activity Directory, Marcus, BillPay, and Great Plains. • Set up emails, distribution groups, email forwarding using Exchange 2007.
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SED International, Inc.
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Information Technology & Services
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1 - 100 Employee
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Senior Desktop Support Technician
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Sep 2012 - Jan 2015
• Create key fobs using CA3000 Launcher to provide user access to building. • Install and configure Cisco Softphone for remote users. • Image and configure desktop, laptops and cisco phones for SEDINTL. • Repair Aspire, Dells, and HP computers. • Replace toner for Xerox and HP printers. • Receive and respond to incoming calls, emails and work walk up questions. • Use Team Viewer and remote desktop to remote into user computers. • Reset user passwords and unlock user accounts within Activity Directory. • Change out backup tapes. • Login into server to restart printer server and other services. • Set up and troubleshoot Mondo Pad. • Reimage desktops, laptops, and tablets with Windows XP, Windows 7, and Windows 8.
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Education
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DeVry University
Associate's Degree, Electronics and Computer Technology