Experience

Signifyd

• United States
• Software Development
• 400 - 500 Employee

• Enterprise Implementation Manager

  • Jun 2022 - Present

• Implementation Manager

  • Aug 2021 - Jun 2022



Transfinder

• United States
• Software Development
• 100 - 200 Employee

• Client Project Manager

  • Apr 2021 - Aug 2021



Datto

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Implementation Manager

  • Dec 2017 - Apr 2021



Autotask

• Software Development
• 1 - 100 Employee

• Implementation Manager

  • May 2015 - Dec 2017

  Project manage new customer implementations so that the customer is up and running effectively in the shortest possible amount of time and serve as primary point of contact between client and Autotask throughout the entire implementation process. Manage multiple client projects while providing both high level and detailed business process consulting. Conduct assessment of customer needs, explain the product features and functionality and how it relates to the business. Provide technical support via phone and email. Define product specifications for customer installation. Respond to customer inquiries and direct the resolution of outstanding issues. Monitor customer utilization of the Autotask system throughout the implementation. Seek opportunities to sell additional licenses or professional services. Improve processes in the Implementation Management organization. Show less