Robin Loeb
Senior Renewal Specialist at MediaRadar, Inc.- Claim this Profile
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Bio
Tane Mitchell
I had the pleasure of working with Robin for almost two years. A fabulous person to work with! Extremely well organised and a go to for Sales Support, CRM and Institutional knowledge. Would work with Robin again without hesitation.
Justin Hoffman
I had the privilege of working with Robin during her time at ISS / Strategic insight in NYC, she managed our key financial and sales reporting throughout the organization. She was a critical player in our global Financial strategies and execution, and did a great job working alongside the technology team, often exceeding high expectations in a challenging work environment. I highly recommend her for any professional opportunity seeking best in class Financial and Sales management.
Tane Mitchell
I had the pleasure of working with Robin for almost two years. A fabulous person to work with! Extremely well organised and a go to for Sales Support, CRM and Institutional knowledge. Would work with Robin again without hesitation.
Justin Hoffman
I had the privilege of working with Robin during her time at ISS / Strategic insight in NYC, she managed our key financial and sales reporting throughout the organization. She was a critical player in our global Financial strategies and execution, and did a great job working alongside the technology team, often exceeding high expectations in a challenging work environment. I highly recommend her for any professional opportunity seeking best in class Financial and Sales management.
Tane Mitchell
I had the pleasure of working with Robin for almost two years. A fabulous person to work with! Extremely well organised and a go to for Sales Support, CRM and Institutional knowledge. Would work with Robin again without hesitation.
Justin Hoffman
I had the privilege of working with Robin during her time at ISS / Strategic insight in NYC, she managed our key financial and sales reporting throughout the organization. She was a critical player in our global Financial strategies and execution, and did a great job working alongside the technology team, often exceeding high expectations in a challenging work environment. I highly recommend her for any professional opportunity seeking best in class Financial and Sales management.
Tane Mitchell
I had the pleasure of working with Robin for almost two years. A fabulous person to work with! Extremely well organised and a go to for Sales Support, CRM and Institutional knowledge. Would work with Robin again without hesitation.
Justin Hoffman
I had the privilege of working with Robin during her time at ISS / Strategic insight in NYC, she managed our key financial and sales reporting throughout the organization. She was a critical player in our global Financial strategies and execution, and did a great job working alongside the technology team, often exceeding high expectations in a challenging work environment. I highly recommend her for any professional opportunity seeking best in class Financial and Sales management.
Experience
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MediaRadar, Inc.
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United States
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Market Research
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100 - 200 Employee
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Senior Renewal Specialist
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Apr 2023 - Present
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ISS | Institutional Shareholder Services
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United States
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Financial Services
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700 & Above Employee
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Associate Vice President - Renewals/Contracts
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Jul 2019 - Nov 2022
• Created and executed Master Service Agreements, Schedules and Addendums for new and renewing clients • Reviewed and resolved issues with contracts, financial tracking, and legal paperwork • Efficiently coordinated with Sales and Accounting teams to ensure that all contract pricing and payment information was processed effectively • Ensured accurate pricing and timely delivery of contractual notices including those for renewals, fee increases, and client obligations • Maintained a detailed client database of thousand plus clients utilizing Salesforce and Salesforce reporting • Delivered timely monthly reporting and metrics, as well as ad-hoc reports to sales and service management Show less
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Strategic Insight | ISS Market Intelligence
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Financial Services
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1 - 100 Employee
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Renewal Manager
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Dec 2010 - Jul 2019
• Responsible for the retention process of a $19M book of business for SaaS proprietary products • Maintained a year over year retention rate of 95% • Grew bottom line by strategizing annual pricing adjustments by 3-5% and service levels • Upsold additional product and software user licensing to clients by $2 Million • Addressed challenging contract negotiations resulting in positive and creative solutions • Negotiated and managed customer-specific licensing agreements • Identify, record, and report license compliance issues. • Coordinate and document true-up and/or periodic internal license reviews for key clients. • Successfully and efficiently partnered with global sales, finance and client services staff to understand our client’s needs • Liaised internally between client market data/procurement/business teams and customer support/finance teams • Coordinated with Product Managers and Legal Counsel on contractual issues • Leveraged Salesforce for client tracking, renewal monitoring and financial reporting • Presented accurate revenue and product use reporting to upper management on a monthly basis Show less
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Logical Concepts Ltd
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Information Technology & Services
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Contract Specialist
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Jul 2008 - Dec 2010
Successfully negotiated service contracts, pricing, statements of work, and customized terms and conditions. Negotiated and renewed agreements annually and accurately invoiced customers Successfully negotiated service contracts, pricing, statements of work, and customized terms and conditions. Negotiated and renewed agreements annually and accurately invoiced customers
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Health Promotion
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Nov 2009 - Feb 2010
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Forsythe Technology
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United States
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Information Technology & Services
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100 - 200 Employee
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Maintenance Specialist
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Oct 2006 - Jun 2008
Responsible for obtaining new business in the area of equipment maintenance and equipment maintenance solution services. Negotiated large Software and Hardware maintenance contracts focusing on pricing and accuracy. Reduced discounts and allowances in assigned accounts. Continually verified pricing to guarantee best pricing to customers. Reviewed and modified contracts as necessary. Negotiated standard & non-standard contract agreements for maintenance services. Renewed and sold maintenance services for approximately100 different manufacturers including Cisco, Sun, HP, IBM, EMC, Quantum, Nokia, Checkpoint, Symantec, and McAfee. Managed all maintenance service offerings by providing quoting, sales call, and proposal support for 14-18 Account Managers and all of their customers. Obtained new business by generating net new opportunities as well as expanding existing accounts. Worked directly with manufacturers, distributors and other sources to obtain new maintenance opportunities. Managed maintenance renewal pipeline by tracking, engaging and closing on existing renewal opportunities. Worked with internal organizations to ensure opportunities are quoted and processed properly and efficiently. Managed all contract modifications for customers. Show less
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CreditRiskMonitor.com
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Valley Cottage, New York, United States
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Account Manager
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Jun 2004 - Oct 2006
Responsible for cold-call selling web-based financial reporting services to CFO level executives in Fortune 1000 Companies. Maintained, managed, up sold and renewed existing service agreement subscribers. Attained a 95% retention rate and increased margins by reducing allowances in assigned accounts. Responsible for cold-call selling web-based financial reporting services to CFO level executives in Fortune 1000 Companies. Maintained, managed, up sold and renewed existing service agreement subscribers. Attained a 95% retention rate and increased margins by reducing allowances in assigned accounts.
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Services Account Representative
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Jun 1999 - Nov 2003
Responsible for maintaining an annual customer base with a budget of $6M. Managed multimillion dollar MSAs providing equipment, software support, and technical services to Fortune 500 companies. Service agreements supported hundreds of thousands of equipment items (including outside vendors) for all data center, corporate, store, warehouse and distribution centers throughout the U.S. Handled all aspects of identifying and up selling new products and services. Negotiated, renewed agreements annually, converted expired warranties, and accurately invoiced customer. Reduced discounts and allowances in assigned accounts. Consistent year over year overachievement of budget over four years. Awarded corporate recognition for overachieving budgets in 2000 and 2002 as well as top achievement for critical account win versus top competitors in 2001 Show less
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Service Account Representative
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Aug 1981 - Jun 1999
Managed complex Master Service Level Agreements with Fortune 500, and state and local government accounts. Exceeded annual revenue budgets and delivered new business growth. Worked directly with sales representatives, equipment resellers and new business representatives with regard to advising customer and selling services,Licensing Support Specialist (1988 – 1989)Supported the New York and New Jersey districts for all aspects of software licensing.Software Product Services Administrator (1983 – 1988)Supported all software product services contracts in the regional area including accuracy of databases, renewing maintenance agreements, and registering customers for support.Software Unit Secretary (1981 – 1983)Supported up to 20 software specialists by administering proposals, performance appraisals, monthly reports, time sheets and expenses. Show less
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Education
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Queens College
Bachelor’s Degree, Sociology
Community
