Experience

Creative Speech Solutions

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Assistant Director Of Administration

  • Nov 2016 - Present

  - Oversee and manage Administrative Staff- Schedule and coordinate evaluations and therapy- Conduct orientations for new employees- Schedule and plan company events and celebrations- Work directly with therapists to help manage and support their caseload and schedule- Oversee and coordinate marketing events- Participate in marketing via mail, Facebook and Instagram- Work with managers and director on projects, scheduling and new initiatives- Created and maintain referral, marketing and vendor databases Show less

• Patient Liaison

  • Nov 2016 - Present

  -Work directly with parents and patients in scheduling evaluations, therapy, social skills groups, and summer camp sessions.-Communicate with parents regarding therapies offered and specialties of individual therapists in the areas of speech, feeding, social skills, and occupational therapy.-Resolve conflicts that arise with parents and patients in the daily operations of a therapy practice.

• Office Manager

  • Sep 2011 - Nov 2016

  - Maintain schedule of busy therapy practice with multiple speech and occupational therapists- Answer phones, direct calls, answer questions and greet patients and their parents, answer billing questions- Send out monthly billing statements, collect payments, contact and interact with insurance companies and coordinate payments- Maintain office and order supplies for office and therapists- Assist with marketing via email and Facebook and design and print marketing materials and forms- Event planning including holiday parties, open houses and summer camps- Maintain filing system, creating and maintaining patient charts Show less