Director External Peer Review Services

• Dec 2022 - Present

Associate Director - External Peer Review Practice

• Feb 2000 - Present

Oversees all aspects of external peer review client relationship management, and practice management and project oversight for hospitals, medical staffs, law firms and other healthcare-related organizations including:Marketing - Drives Marketing Campaigns with marketing director and EPR medical director to support branding and growth.Recruitment and Physician Staffing – Performs preliminary outreach initiatives to grow expert reviewer panel to meet client needs. http://info.greeley.com/-external-peer-review-opportunities Engagement and Relationship Management – Business development, new project intake, contract management, project management and delivery, process oversight and improvement, troubleshooting and client follow-up to ensure satisfaction and to identify opportunities for improvement.Practice Management – Management of practice staff, training, financial management, operations, data workflow and HIPAA compliance.

Client Relations Manager and Practice Support Coordinator

• Oct 2006 - Jan 2014

The Greeley Company (www.greeley.com) serves provider clients in all 50 states, and has served over 500 clients within the past year alone. The Greeley Company serves hospitals, health systems, and their affiliated provider organizations and offers an integrated portfolio of advisory, implementation, change management, and business process outsourcing services. Known as the go-to professional services organization for hospitals seeking assistance with clinical regulatory compliance and physician relationship challenges, The Greeley Company’s services help clients to reduce costs, accelerate results, and simplify administrative processes.Responsibilities: • Cultivating, developing and maintaining long-term client relationships to ensure satisfaction and timely delivery of services within the leadership education, external peer review and legal support practices.• Coordinates and facilitates the external physician peer review process with clients to resolve clinical and quality performance concerns with the goal of delivering feedback that promotes education, improvement and patient safety.

Manager, Continuing Education

• Feb 2000 - Oct 2006

HCPro, Inc. (www.hcpro.com), is a leading provider of integrated information, education, training, and consulting products and services in the vital areas of healthcare regulation and compliance. As an acknowledged industry authority in healthcare regulation and compliance, HCPro focuses on providing its clients assistance and expertise in the areas of long-term care, accreditation, medical staff affairs, credentialing, privileging, medical record management, regulatory compliance, nursing, quality/patient safety, infection control, and workplace safety. Responsibilities: • Worked with editors, faculty, product managers and other collaborative staff to design, plan and implement more than 200 continuing education programs and activities for physicians, nurses, and other health professionals annually that covered more than 15 regulatory-driven content areas. • Identified continuing education topics and product opportunities through research of industry trends, company think tanks, learner needs assessment data, pilot testing, and feedback through evaluation outcomes data. • Participated on new business acquisition team to ensure accreditation compliance and implementation success once new product or business was incorporated into HCPro's educational offerings. • Lead all corporate accreditation initiatives including ANCC, ACCME, ACPE and ensured compliance and documentation requirements were met throughout the company. • Built relationships with key associations in medical and healthcare industry for accreditation and cross marketing purposes. • Developed corporate educational mission, goals, and policies. • Participated in continuing education branding and product campaigns that were delivered to HCPro's subscriber list that included more than 220,000 potential buyers annually.

Manager, Marketing Communications

• 1998 - 2000

Antaeus Energy was a publicly held Australian start-up company headquartered in the United States that was a producer of energy and related products that used innovative expertise and cutting-edge technology to reclaim and convert coal mine wastes into marketable high-quality coke and synthetic fuel products while restoring and redeveloping mine property in an environmentally sound manner. Responsibilities: • Assisted in the development and execution of marketing programs for start-up waste-to-energy firm. Efforts were aimed at increasing corporate identity to attract investors, customers, and strategic partners. • Worked closely with external creative agency to develop and produce promotional materials to maintain corporate identity. • Conducted market research to identify potential customers, strategic partners, and new technology development. • Provided post-event reports and analyses, and regular status updates on marketing programs. • Coordinated and managed trade show participation. • Coordinated press release efforts, presentations, community relations and government affairs programs. • Assisted in the design, writing, and production of a 10,000-piece Annual Report that won the 1999 New England Marketing Association's Bronze Award for Distinguished Achievement in the International Division and the Society of Marketing Professional Services Second Place award for Design.

Marketing Communications Manager

• Sep 1988 - May 1998

ABB Environmental Services, Inc. (formerly E.C. Jordan Company, now Harding Lawson Associates) is an environmental consulting firm that provides air quality engineering, hazardous waste site assessment and remediation services. Responsibilities: • Planned, coordinated and assisted in the development of marketing communications materials which included newsletters, brochures, announcements, and proposals that responded to the environmental assessment and engineering needs of ABB's potential clients and existing customers. • Coordinated all proposal activities for the Massachusetts office that included working with multI-disciplined proposal teams to respond to customer requests and RFPs. • Coordinated participation at trade shows and conferences including assisting company experts in submitting responses to call for papers, preparing conference materials, organizing hospitality events, and post-show follow-up. • Managed customer sales database and generated sales tracking reports for senior management. • Developed a marketing information system for the Massachusetts office that included templates for proposals, qualifications, and resumes of key company professionals. • Worked closely with senior management and business controller with budget development and tracking to ensure that financial and utilization goals were met. • Assisted business development personnel with implementation of Client Focus Programs (National Account management support). • Served on the Editorial Advisory Board of ABB Environmental Services' "Environmental Abstracts" newsletter and also served as contributing editor.

Teller

• 1986 - 1988