Robin Jones
Technical Business Analyst Senior at Symitar- Claim this Profile
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Bio
Bart Davis
Robin is an excellent manager. Very keen on details, she had the ability to take detailed instructions from IT personal and convey them to her staff to improve overall performance. She is a great problem solver and created a good rapport with Information Technology department. . Robin is dedicate and has an excellent work ethic which she models on a daily basis and is able to foster in all those she works with. I recommend her highly.
Bart Davis
Robin is an excellent manager. Very keen on details, she had the ability to take detailed instructions from IT personal and convey them to her staff to improve overall performance. She is a great problem solver and created a good rapport with Information Technology department. . Robin is dedicate and has an excellent work ethic which she models on a daily basis and is able to foster in all those she works with. I recommend her highly.
Bart Davis
Robin is an excellent manager. Very keen on details, she had the ability to take detailed instructions from IT personal and convey them to her staff to improve overall performance. She is a great problem solver and created a good rapport with Information Technology department. . Robin is dedicate and has an excellent work ethic which she models on a daily basis and is able to foster in all those she works with. I recommend her highly.
Bart Davis
Robin is an excellent manager. Very keen on details, she had the ability to take detailed instructions from IT personal and convey them to her staff to improve overall performance. She is a great problem solver and created a good rapport with Information Technology department. . Robin is dedicate and has an excellent work ethic which she models on a daily basis and is able to foster in all those she works with. I recommend her highly.
Experience
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Symitar
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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Technical Business Analyst Senior
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Aug 2008 - Present
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BluPeak Credit Union
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United States
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Banking
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100 - 200 Employee
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Assistant Manager Member Service Center
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Apr 2000 - Dec 2007
Improved and maintained an abandon rate of 3% and a daily service factor of 95%. Directly lead, coached, motivated and managed member service teams members to achieve their short and long term goals. Collaborated with the Telecom Manager to research and implement a new phone and web chat system. Provided members and employees with accurate informational and technical support for the website, online banking, procedures, policies and products.
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Operations Officer Member Service Center
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Mar 2002 - Mar 2004
Managed daily operations for high volume call center with approximately 14,000 inbound calls and 1000 email/web request per month. Maintained and balanced daily general ledger accounts to ensure department stayed within annual budget. Prepared employee annual reviews, teams schedules based on call volume, employee appreciation and team building exercises.
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Education
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1989 - 1991
University of Tennessee-Knoxville
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University of Maryland Global Campus
AA, Business
Community
