Robin Johansson
Release Manager at Fatshark AB- Claim this Profile
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Swedish Native or bilingual proficiency
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English Professional working proficiency
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French Elementary proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Steven Bigras
Robin is my kind of people. He is a hardworking, no nonsense, humble leader. He takes the time to do it right, put in the work to get the job done. He is the first to roll up his sleeves when there is work to do and leads by example. He cares a great deal for making sure the player experience is solid and will not let things go to the player unless they have been vetted and there is a high degree of certainty that the release will be a solid one. He is open and seeks feedback working to make sure things are getting beter as we learn and grow as a team. I think any team who gets to work with Robin will quickly find out how much of an absolute gem he is to work with.
Jean de Mérey
Robin has been my right hand man during our time working together. Trustful, calm and reliable, Robin was always top pick from producers and project managers alike. He is easy to work with and always has a professional outlook on work, colleagues and relationships. His technical knowledge and know-how has also proven to be an asset for the projects he was worked on. Additionally, Robin never backs down from challenging adversity. He's an overall no-nonsense top-performer and any team or project he set his sights on will be prone to succeed. 10/10 would hire again!
Steven Bigras
Robin is my kind of people. He is a hardworking, no nonsense, humble leader. He takes the time to do it right, put in the work to get the job done. He is the first to roll up his sleeves when there is work to do and leads by example. He cares a great deal for making sure the player experience is solid and will not let things go to the player unless they have been vetted and there is a high degree of certainty that the release will be a solid one. He is open and seeks feedback working to make sure things are getting beter as we learn and grow as a team. I think any team who gets to work with Robin will quickly find out how much of an absolute gem he is to work with.
Jean de Mérey
Robin has been my right hand man during our time working together. Trustful, calm and reliable, Robin was always top pick from producers and project managers alike. He is easy to work with and always has a professional outlook on work, colleagues and relationships. His technical knowledge and know-how has also proven to be an asset for the projects he was worked on. Additionally, Robin never backs down from challenging adversity. He's an overall no-nonsense top-performer and any team or project he set his sights on will be prone to succeed. 10/10 would hire again!
Steven Bigras
Robin is my kind of people. He is a hardworking, no nonsense, humble leader. He takes the time to do it right, put in the work to get the job done. He is the first to roll up his sleeves when there is work to do and leads by example. He cares a great deal for making sure the player experience is solid and will not let things go to the player unless they have been vetted and there is a high degree of certainty that the release will be a solid one. He is open and seeks feedback working to make sure things are getting beter as we learn and grow as a team. I think any team who gets to work with Robin will quickly find out how much of an absolute gem he is to work with.
Jean de Mérey
Robin has been my right hand man during our time working together. Trustful, calm and reliable, Robin was always top pick from producers and project managers alike. He is easy to work with and always has a professional outlook on work, colleagues and relationships. His technical knowledge and know-how has also proven to be an asset for the projects he was worked on. Additionally, Robin never backs down from challenging adversity. He's an overall no-nonsense top-performer and any team or project he set his sights on will be prone to succeed. 10/10 would hire again!
Steven Bigras
Robin is my kind of people. He is a hardworking, no nonsense, humble leader. He takes the time to do it right, put in the work to get the job done. He is the first to roll up his sleeves when there is work to do and leads by example. He cares a great deal for making sure the player experience is solid and will not let things go to the player unless they have been vetted and there is a high degree of certainty that the release will be a solid one. He is open and seeks feedback working to make sure things are getting beter as we learn and grow as a team. I think any team who gets to work with Robin will quickly find out how much of an absolute gem he is to work with.
Jean de Mérey
Robin has been my right hand man during our time working together. Trustful, calm and reliable, Robin was always top pick from producers and project managers alike. He is easy to work with and always has a professional outlook on work, colleagues and relationships. His technical knowledge and know-how has also proven to be an asset for the projects he was worked on. Additionally, Robin never backs down from challenging adversity. He's an overall no-nonsense top-performer and any team or project he set his sights on will be prone to succeed. 10/10 would hire again!
Credentials
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ISTQB Foundation Level
iSQI GmbH
Experience
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Fatshark AB
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Sweden
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Computer Games
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100 - 200 Employee
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Release Manager
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Feb 2021 - Present
• Creating and owning the end-to-end release process for Warhammer 40,000: Darktide • Setting up information repositories and planning all project releases together with key stakeholders such as Producers, Technical Directors, Game Direction/Design and QA • Managing the release builds flow, product configurations and handling the certification submissions for all platforms (Steam, Microsoft Store, Xbox in future) • Coordinating and performing release deployments with major stakeholders, managing setups and rollouts for the live environment, and post-release monitoring activities • Driving or contributing to other major topics within the submission process, such as age ratings Show less
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Frostbite
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Sweden
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Computer Games
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1 - 100 Employee
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Quality Development Director
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Oct 2018 - Jan 2021
• Working across time zones with QA leadership to craft overall team direction and associated yearly/quarterly goals • Constructing plans and defining associated KPI's to track the levels of success • Identifying risks or areas of improvement and drive actions to mitigate, resolve and strengthen the team's direction • Collaborating with key stakeholders such as Technical Directors, Development Directors, Product Owners, DPD's and GPO's • Building up the QA analyst team across multiple locales through active recruitment, mentoring, coaching and personal development • Forecasting, planning and tracking budgets for personnel and hardware Show less
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QA Project Delivery Manager
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Sep 2016 - Oct 2018
• Acting QA leader of Need for Speed Payback post-launch • Defining the Development QA direction, strategies, tools and processes alongside the QA leadership • Refining and implementing development workflows in JIRA and Hansoft • Deeply involved in identifying project risks, challenges and associated reporting • Managing and expanding the QA analyst team across multiple locales through recruitment, mentoring, coaching, goal-setting and identifying recurring priorities • Collaborating with key development members such as Technical Directors, Development Directors, Producers and Designers Show less
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Aeria Games GmbH
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Germany
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Computer Games
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1 - 100 Employee
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Mobile QA Test Manager
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Nov 2015 - Aug 2016
• Leading the QA efforts for specific projects by constructing timelines, calculating resource requirements and defining success criteria• Defining team vision together with QA leadership• Writing and revising QA test plans and documentation• Working closely with Project Manager, Game Design, Production and other teams on a daily basis• Assigning tasks to internal testers third-party off-shore testing teams and crowd testing teams• Recruiting new QA members, reviewing CV's and conducting interviews (Face-to-face and Skype) Show less
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Mobile QA Project Lead
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Jul 2015 - Nov 2015
• Leading the QA efforts for a specific project by constructing timelines and calculating resource requirements• Writing and revising QA test plans and documentation• Working closely with Project Manager, Game Design, Production and other teams on a daily basis• Assigning tasks to internal testers third-party off-shore testing teams and crowd testing teams• Recruiting new QA members, reviewing CV's and conducting interviews (Face-to-face and Skype)
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Lead Technical QA / Mobile Device Manager
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May 2014 - Jul 2015
• Testing mobile software across multiple platforms, validating telemetry tracking (MAT, Flurry) and creating test documentation• In charge of all aspects of mobile devices, including future purchases, storage, updating and technical support• Managing provisioning profiles, sandbox in-app purchase accounts and testing through iTunes Connect and Apple/Google/Amazon Dev• Working with ITIL as Incident and Problem Manager• Recruiting new QA members, reviewing CV's and conducting interviews (Face-to-face and Skype)• Assigning tasks to third-party off-shore testing teams Show less
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Games Tester, Quality Assurance & Submissions
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Feb 2014 - May 2014
• Provided manual and automated testing for available software • Submitted, tracked and handled bugs throughout their entire lifecycle • Provided manual and automated testing for available software • Submitted, tracked and handled bugs throughout their entire lifecycle
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Keywords International
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Spain
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1 - 100 Employee
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Swedish Localization QA Tester
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Aug 2013 - Nov 2013
• Tested AAA and mobile games, applications and software for linguistic errors • Tracked and submitted bugs, provided corrections and full translations in order to create a consistent quality product • Worked together with clients in order to create and perfect the vision of their products • Tested AAA and mobile games, applications and software for linguistic errors • Tracked and submitted bugs, provided corrections and full translations in order to create a consistent quality product • Worked together with clients in order to create and perfect the vision of their products
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Apple
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Indonesia
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Software Development
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1 - 100 Employee
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Applecare iOS Tier 1 Technical Support
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May 2012 - Oct 2012
• Provided the best technical support over phone • Screened and processed issues in a timely fashion, developed great troubleshooting and problem solving skills under pressure • Identified potential technical problems and trends by monitoring tasks or escalations, or through analysis of reports • Worked cross-company with other departments to ensure business needs were addressed and customer satisfaction achieved • Provided data as required by management for periodic status reporting • Provided the best technical support over phone • Screened and processed issues in a timely fashion, developed great troubleshooting and problem solving skills under pressure • Identified potential technical problems and trends by monitoring tasks or escalations, or through analysis of reports • Worked cross-company with other departments to ensure business needs were addressed and customer satisfaction achieved • Provided data as required by management for periodic status reporting
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Blizzard Entertainment
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United States
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Entertainment Providers
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700 & Above Employee
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Customer Support Tier 3
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Jun 2010 - Apr 2012
• Provided the best support to our worldwide player base for World Of Warcraft (MMO with a player base of up to 12 million subscribers), StarCraft II, Diablo III and Legacy Games• Verified issues, glitches and bugs using designated Game Master clients or players own characters, when needed• Worked cross-company with our Development- and QA-team in order to verify and resolve issues• Dealt with players via in-game chat, emails, phone and the internal ticketing system• Meet high standards of troubleshooting and problem solving in every contact, in fields such as account, billing and technical support, as well as in-game issues• Was an active team player, prepared and provided coaching packages, mentoring and training for my peers and new hires Show less
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Customer Support Tier 2
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Jun 2006 - Jun 2010
• Promoted to Specialist Agent after 3 months in company, receiving escalations from other agents• Delivering support via chat and emails• Providing in-game and account support
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O'Learys
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Sweden
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Restaurants
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1 - 100 Employee
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Chef
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2006 - 2006
• Responsible for opening, closing, purchases, running entire kitchen • Responsible for opening, closing, purchases, running entire kitchen
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Chef
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2005 - 2006
• Call-in for sick staff, a variety of places • Call-in for sick staff, a variety of places
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Chef
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2005 - 2006
• Preparing meals, planning menus and catering • Ordering supplies, managing kitchen budget and training staff • Enforcing health and safety regulations • Preparing meals, planning menus and catering • Ordering supplies, managing kitchen budget and training staff • Enforcing health and safety regulations
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Education
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2012 - 2012
Open University
Technology of music -
2002 - 2005
Jenny Nyströmsskolan Kalmar, Sweden
Hotel and Restaurant
Community
