Experience

14forty

• United Kingdom
• Facilities Services
• 100 - 200 Employee

• Area Manager

  • Jan 2018 - Present

  Current Client – CAPITA – 2018/To DateCapita plc commonly known as CAPITA, is an international business process outsourcing and professional services company headquartered in London• Service delivery to a large complex organisation that provides services to public, private and government sectors • Area Accountability for approx. 11 sites including budget management • Deputising in absence of Regional Manager – accountability for 60+ sites 1.8+ million turnover• Leading recruitment, training and individual development for all site teams • Involved in attainment of ACS accreditations• Strategic partnership with clients – Identifying business growth + cost saving proposal, retention and tender process • Implementation of SWOT analysis and developing areas of deficiency to maximise service delivery.• Enhancement to Customer Journey experience through identification of deficiencies.• Working in conjunction with service providers to propose and implement cost saving ideas through “Man v Machine” process• Ensuring all security operations maintain compliance, reviewing service agreement and applying CI were reasonably practicable.• Ensuring compliance with local governance and legislation • Working with collaboratively and managing Soft and Hard Services contractors• Achieving company and regional objectives through team engagement• Implementation of restructure requirements through client request and therefore working with and understanding HR process and procedures• Creating and delivering KPI’s and SLA’s Show less

• Area Manager

  • Aug 2016 - Jan 2018

  De La Rue Currency 2016/2018Area FM ManagerDe La Rue delivers security and integrity to the Cash Supply Chain, providing governments and commercial organisations with products and services that underpin the integrity of trade, personal identity and the movement of goods internationally.• Identifying and implementing for all aspects of onsite, asset and physical security encompassing access control, intruder alarms, fire management systems & CCTV Surveillance, - which included remote monitoring for all BofE facilities/production areas.• Training all team members to an “Aviation level” for personal searches including management of both random and 100% physical searching • Daily management of a Security/Catering/Cleaning Team of circa 90 staff across 2 location• Management of property access and egress – ensuring booking/visitor criteria is met in accordance with client procedures• Organising the Security Escort Group in relation to the delivery of high-value consignments to several locations throughout the UK and overseas (international ports / airports)• Unit value growth within Catering department• Implementation of client specific remote monitoring hub for both staff and shipping movements – resulting in close collaborative work with ISOS• Working with the client to deliver on meeting and retaining audit criteria for such contracts as B of E, Microsoft and HM Passport Office.• Implementing innovations and initiatives, offering the client opportunities to drive business through cost saving proposals.• Responsible for writing and implementing SOP’s at a Group Level to introduce both national and world wide. Show less



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• General Services Manager

  • Nov 2013 - Jul 2016

  Responsible for the day-to-day management of numerous units across a multi site service. Services ranged from Security, Catering, Cleaning, Mailroom, Specialist Cleaning, Waste Management, Shuttle Bus, Pest Control, Specialist Cleans, Ground Maintenance and Planned Maintenance. Ensuring the day-to-day running of effective operation of all services whilst maintaining high standards of due diligence and compliance at all times. Currently I am working in the North East Region overseeing 2 sites with a total of 27 units incorporated. The overall value for the current contract I service is in the region of 1.7 million, where I am involved in all levels of the contract. I have close involvement with numerous clients across the region ensuring the successful implementation of KPI’s to each site and delivering a tailored made format which is specific to both the client and also the sites requirements. Key Accountabilities • Ensure compliance within Food and H&S practices including updating risk management documentation, training and systems • Competent with all business systems, procedures and processes. • Manage budget to enable the business to maintain a fixed price contract. • Dealing with all Human Resources processes and procedures aspect. • Effective budget management through restructuring and streamlining of team. • Ensuring compliance on all VOSA based matters • Working closely with waste management providers to ensure that client targets are met along with a highly informative report is submitted on a monthly basis • Redesigning review packs for both quarterly and monthly meetings • Regular KPI & SLA meetings to ensure compliance for auditable purposes • Upgrade and revision of onsite processes and procedures across all services. • Liaising with the senior client and day to day client on a daily and weekly basis. . Show less



MITIE

• United Kingdom
• Facilities Services
• 700 & Above Employee

• General Services Manager

  • Jun 2013 - Nov 2013

  Responsible for the day-to-day management of the catering, cleaning and Security service. Ensuring the day-to-day running of effective operation of all services whilst maintaining high standards of due diligence and compliance at all times. Currently I am working in the North West Region overseeing 40 sites, where I am involved in all levels of the contract. This ranges from setting up new site’s, successful recruitment at all levels, payroll as well as ensuring that all SLA’s are in place and adhered to at all times. I have close involvement with numerous clients ensuring the successful implementation of KPI’s to each site and delivering a tailored made format which is specific to both the client and also the sites requirements. Show less

• General Service Manager

  • Oct 2009 - May 2013

  Responsible for the day-to-day management of the catering, cleaning and Security service. Ensuring the day-to-day running of effective operation of all services whilst maintaining high standards of due diligence and compliance at all times. Working with the divisional accounts team on multifaceted contracts, mobilisation of new business, which enabled me to further my experience in understanding other sectors of the business covering a variety of services such as post rooms, reception, horticultural services and adhoc business. Coordinating with various companies in the successful implementation of a biomass project, which saw at any one time in excess of a 1000 personnel on site. Overseeing the day to day running of “blue ribbon” contracts within the UK which involved coordinating and liaising with numerous H.O.D’s as well as ensuring that all staff were fully compliant with both the clients and companies procedures and policies. The staffing numbers were often in excess of 50 – 100, and ranged from single sites to those with “satellite” business areas. Show less