Robin Higgins
Manager Telecommunications at Blue Cross of Northeastern Pennsylvania- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Becky Wheeler
Robin hired me at Capital Blue Cross in 1997 and we worked together closely for three years. I found Robin to be a very hands on supervisor, meaning her technical knowledge was exceptional and she was always willing to share her expertise. And, because she understood the technology, she was able to help you grow professionally. Robin always kept the best interests of her team and the best interests of the company in mind. She is a true professional, a fair and honest manager and technically, her knowledge and vision are among the best I've worked with during my 20+ years in telecommunications.
Rose Lackenmier
I had the pleasure of working with Robin on the IVR (Interactive Voice Response) System for Blue Cross of NEPA. Robin is detail oriented with a distinct flare for visualizing innovative long term solutions that are cost effective and benefit the client. While at Blue Cross, she had an exceptional reputation as a manager and was well respected by the various Business units and Information Technology teams. She would be a tremendous asset to any organization and I would welcome the opportunity to work with her again.
Becky Wheeler
Robin hired me at Capital Blue Cross in 1997 and we worked together closely for three years. I found Robin to be a very hands on supervisor, meaning her technical knowledge was exceptional and she was always willing to share her expertise. And, because she understood the technology, she was able to help you grow professionally. Robin always kept the best interests of her team and the best interests of the company in mind. She is a true professional, a fair and honest manager and technically, her knowledge and vision are among the best I've worked with during my 20+ years in telecommunications.
Rose Lackenmier
I had the pleasure of working with Robin on the IVR (Interactive Voice Response) System for Blue Cross of NEPA. Robin is detail oriented with a distinct flare for visualizing innovative long term solutions that are cost effective and benefit the client. While at Blue Cross, she had an exceptional reputation as a manager and was well respected by the various Business units and Information Technology teams. She would be a tremendous asset to any organization and I would welcome the opportunity to work with her again.
Becky Wheeler
Robin hired me at Capital Blue Cross in 1997 and we worked together closely for three years. I found Robin to be a very hands on supervisor, meaning her technical knowledge was exceptional and she was always willing to share her expertise. And, because she understood the technology, she was able to help you grow professionally. Robin always kept the best interests of her team and the best interests of the company in mind. She is a true professional, a fair and honest manager and technically, her knowledge and vision are among the best I've worked with during my 20+ years in telecommunications.
Rose Lackenmier
I had the pleasure of working with Robin on the IVR (Interactive Voice Response) System for Blue Cross of NEPA. Robin is detail oriented with a distinct flare for visualizing innovative long term solutions that are cost effective and benefit the client. While at Blue Cross, she had an exceptional reputation as a manager and was well respected by the various Business units and Information Technology teams. She would be a tremendous asset to any organization and I would welcome the opportunity to work with her again.
Becky Wheeler
Robin hired me at Capital Blue Cross in 1997 and we worked together closely for three years. I found Robin to be a very hands on supervisor, meaning her technical knowledge was exceptional and she was always willing to share her expertise. And, because she understood the technology, she was able to help you grow professionally. Robin always kept the best interests of her team and the best interests of the company in mind. She is a true professional, a fair and honest manager and technically, her knowledge and vision are among the best I've worked with during my 20+ years in telecommunications.
Rose Lackenmier
I had the pleasure of working with Robin on the IVR (Interactive Voice Response) System for Blue Cross of NEPA. Robin is detail oriented with a distinct flare for visualizing innovative long term solutions that are cost effective and benefit the client. While at Blue Cross, she had an exceptional reputation as a manager and was well respected by the various Business units and Information Technology teams. She would be a tremendous asset to any organization and I would welcome the opportunity to work with her again.
Experience
-
Blue Cross of Northeastern Pennsylvania
-
Insurance
-
100 - 200 Employee
-
Manager Telecommunications
-
1998 - Present
Responsible for Voice Communication Products and Services. Aspect CallCenter, Nortel Networks Private Branch Exchange Systems, IVR, Text to Speech, Voice Recording, Invoice Processing and Cable Infrastructure. Responsible for Voice Communication Products and Services. Aspect CallCenter, Nortel Networks Private Branch Exchange Systems, IVR, Text to Speech, Voice Recording, Invoice Processing and Cable Infrastructure.
-
-
-
Geisinger
-
United States
-
Hospitals and Health Care
-
700 & Above Employee
-
Sr. Analyst Resource Planning
-
2008 - 2011
-
-
-
-
Manager IT Infrastructure
-
Feb 2006 - Jul 2007
Manager of Desktop, Network, Voice and Cable Manager of Desktop, Network, Voice and Cable
-
-
-
Blue Cross Blue Shield
-
United States
-
Insurance
-
700 & Above Employee
-
Supervisor, Voice Services
-
1992 - 1998
-
-
-
Capital Blue Cross
-
Insurance
-
700 & Above Employee
-
Telephone Services Analyst II
-
1989 - 1992
-
-
Education
-
1977 - 1977
Business Career Institute
Certificate, Data Processing
Community
