Experience

Wordsmith Pros, Inc.

• United States
• Writing and Editing
• 1 - 100 Employee

• Director, Editing Services

  • Jun 2016 - Present

• Editing Manager

  • May 2012 - Present



AboutFace Corp.

• United States
• Market Research
• 1 - 100 Employee

• Assistant Vice President, Client Services

  • Jun 2007 - Oct 2011

  Manage all facets of Client Services Department, encompassing 45 active accounts Foster client relationships to ensure overall Client satisfaction, account expansion and Client retention Achieved account retention rate of 96% Grew existing client revenue by 15% Oversaw day-to-day operations, issue resolution and contract fulfillment Achieved issue response and resolution rate of 95% within 24 hours Presented full analysis of program results to C-level management within client organizations Designed and conducted Webinar series for client training of Online Reporting System Developed and re-defined Client Services Manager job role Executive Team Member, responsible for leading Executive Team meetings Collaborated daily with Operations, Logistics and Quality Control teams Show less



Mercury Insurance Company

• Rancho Cordova, CA

• Casualty Adjuster

  • 1999 - 2001

  Successfully resolved fatality, automobile and bodily injury claims with company insureds, third-party claimants and claimants' legal counsel Interviewed all parties, state authorities and witnesses and reviewed pertinent documents to determine liability Prepared, negotiated and finalized settlement offers with opposing insurance companies, individual claimants and attorneys Managed continuous case load of 170 claims Promoted twice within two years Successfully resolved fatality, automobile and bodily injury claims with company insureds, third-party claimants and claimants' legal counsel Interviewed all parties, state authorities and witnesses and reviewed pertinent documents to determine liability Prepared, negotiated and finalized settlement offers with opposing insurance companies, individual claimants and attorneys Managed continuous case load of 170 claims Promoted twice within two years



Coach

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Associate Store Manager

  • 1995 - 1999

  Managed high-end retail store with $3M yearly revenue Ensured store sales fulfilled company goals with 95% success rate Recruited, hired, trained and developed store staff Generated repeat business through expansion of Clienteling program Maintained accuracy, variety and control of store inventory Merchandised store in alignment with company standards and to ensure best use of store's space Team leader in opening two new stores Promoted twice within two years Managed high-end retail store with $3M yearly revenue Ensured store sales fulfilled company goals with 95% success rate Recruited, hired, trained and developed store staff Generated repeat business through expansion of Clienteling program Maintained accuracy, variety and control of store inventory Merchandised store in alignment with company standards and to ensure best use of store's space Team leader in opening two new stores Promoted twice within two years