Experience

Pikes Peak Area Council of Governments

• United States
• Government Administration
• 1 - 100 Employee

• Long Term Care Ombudsman

  • Apr 2023 - Present



Old Navy

• United States
• Retail
• 700 & Above Employee

• Assistant Manager Customer Operations

  • Sep 2021 - Apr 2023



DXL Group

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Aug 2013 - Sep 2021

  Business acumen, customer service, team building, visual merchandising, human resources, scheduling, operations, inventory, loss prevention. Business acumen, customer service, team building, visual merchandising, human resources, scheduling, operations, inventory, loss prevention.



DSW Designer Shoe Warehouse

• Retail
• 700 & Above Employee

• Operations Manager

  • Dec 2012 - Aug 2013

  Business acumen, customer service, team building, visual merchandising, human resources, scheduling, operations, inventory, loss prevention. Business acumen, customer service, team building, visual merchandising, human resources, scheduling, operations, inventory, loss prevention.



Talbots

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Apr 2012 - Dec 2012

  Business acumen, customer service, team building, visual merchandising, human resources, scheduling, operations, inventory, loss prevention. Business acumen, customer service, team building, visual merchandising, human resources, scheduling, operations, inventory, loss prevention.



Aéropostale

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Jun 2007 - Jun 2011

  - Sales increase from $1.5 to $2.0 million in 3 years. - Shrink reduction from 3.22% to 1.98% in one year. - Consistently best control of payroll in district. - Keen eye for top talent & facilitating succession. - Scheduling expert for my district. - Planned & executed 2 volunteer events for team. - Sales increase from $1.5 to $2.0 million in 3 years. - Shrink reduction from 3.22% to 1.98% in one year. - Consistently best control of payroll in district. - Keen eye for top talent & facilitating succession. - Scheduling expert for my district. - Planned & executed 2 volunteer events for team.



Old Navy

• United States
• Retail
• 700 & Above Employee

• Customer Experience Manager

  • May 2005 - May 2007

  - First 100% customer survey in Region. - Top credit card solicitation in district. - Succession planning with internal candidates. - Consistency in staffing and training of 40-50 associates. - Planned/executed all contests/events for store. - Successful holiday season in absence of GM. - First 100% customer survey in Region. - Top credit card solicitation in district. - Succession planning with internal candidates. - Consistency in staffing and training of 40-50 associates. - Planned/executed all contests/events for store. - Successful holiday season in absence of GM.



Victoria's Secret

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Jul 2003 - May 2005

  - Opened a new location in my first assignment. - Promoted to largest volume store in district, and turned a struggling business to positive comps. - Flawless floor set and launch event executions. - Top Angel Card solicitation in district. - Acquired VS Beauty, bringing volume to $3.5 million. - Opened a new location in my first assignment. - Promoted to largest volume store in district, and turned a struggling business to positive comps. - Flawless floor set and launch event executions. - Top Angel Card solicitation in district. - Acquired VS Beauty, bringing volume to $3.5 million.



Robinsons May

• Greater Los Angeles Area

• Area Sales Manager

  • Mar 1995 - May 2003

  - 100% interviewing mystery shops. - Planned/executed all store contests/events. - Created monthly store newsletter. - Increased responsibility from $2.5 million to $4 million. - On-boarded new managers in their first 2 weeks. - Top manager in store with credit card solicitation. - 100% interviewing mystery shops. - Planned/executed all store contests/events. - Created monthly store newsletter. - Increased responsibility from $2.5 million to $4 million. - On-boarded new managers in their first 2 weeks. - Top manager in store with credit card solicitation.



The Broadway

• Greater Los Angeles Area

• Department Sales Manager

  • Sep 1991 - Feb 1995

  - +10% through holiday as newly promoted manager. - awarded best inventory planning process. - Internal promotion through acquiring another $1 million department [total responsibility $2 million]. - Promotion to Cerritos, $3 million responsibility. - +10% through holiday as newly promoted manager. - awarded best inventory planning process. - Internal promotion through acquiring another $1 million department [total responsibility $2 million]. - Promotion to Cerritos, $3 million responsibility.



The Broadway Department Store

• Greater Los Angeles Area

• Sales Associate/ Assistant Manager

  • Oct 1985 - Sep 1991

  Business acumen, customer service, team building, visual merchandising, human resources, scheduling, operations, inventory, loss prevention. Business acumen, customer service, team building, visual merchandising, human resources, scheduling, operations, inventory, loss prevention.