Experience

St. Mary's Catholic Church

• Religious Institutions
• 100 - 200 Employee

• Parish Secretary

  • Aug 2022 - Present

  First point of contact with the church; answer questions about the parish and its activities; maintain directory of parishioners; record sacraments; general clerical work for the parish; schedule Mass intentions; help organize funerals, baptisms, and other liturgical events; process parishioner offerings; support cathechetical activites; general sacristan duties; assist with parish food pantry. First point of contact with the church; answer questions about the parish and its activities; maintain directory of parishioners; record sacraments; general clerical work for the parish; schedule Mass intentions; help organize funerals, baptisms, and other liturgical events; process parishioner offerings; support cathechetical activites; general sacristan duties; assist with parish food pantry.



UA Brands (Uniform Advantage Brands)

• United States
• Retail Apparel and Fashion
• 300 - 400 Employee

• Bilingual Customer Service Representative (English/Spanish)

  • Jun 2019 - Mar 2022

  Attending inbound calls in English and Spanish from customers, providing information about the merchandise and order status, creating orders and accepting payment for them, researching and following up with order problems. Attending inbound calls in English and Spanish from customers, providing information about the merchandise and order status, creating orders and accepting payment for them, researching and following up with order problems.



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Bilingual Customer Service Representative (English/Spanish)

  • Jul 2018 - Mar 2019

  Telephone customer service for Toyota Financial Services account. Assisting TFS customers with information about their loans, accepting payments, explaining policies and procedures, requesting documents. Telephone customer service for Toyota Financial Services account. Assisting TFS customers with information about their loans, accepting payments, explaining policies and procedures, requesting documents.



Teleperformance USA

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Bilingual Customer Service Representative (English/Spanish)

  • Nov 2016 - Apr 2018

  Telephone customer service for health insurance companies. Changing assigned primary care physicians, answering questions about benefits and claims, receiving premium payments. Telephone customer service for health insurance companies. Changing assigned primary care physicians, answering questions about benefits and claims, receiving premium payments.



Dotdash (formerly About.com)

• Bilingual Freelance Food Writer

  • Jul 2011 - Feb 2018

  Developing and writing (in both English and Spanish) easy-to-follow recipes for traditional, modern, and original dishes; cooking and photographing said dishes; disseminating information about authentic Mexican cuisine. Developing and writing (in both English and Spanish) easy-to-follow recipes for traditional, modern, and original dishes; cooking and photographing said dishes; disseminating information about authentic Mexican cuisine.



Goodwill Industries of Northeast Indiana, Inc.

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Clerk

  • Jun 2010 - Oct 2012

  Cashiered (cash and credit card transactions) and performed general customer service. Processed merchandise returns and refunds. Received and processed in-kind donations. Cashiered (cash and credit card transactions) and performed general customer service. Processed merchandise returns and refunds. Received and processed in-kind donations.



Your Friends & Neighbors, Fort Wayne, Indiana

• Mentor

  • Oct 2009 - Feb 2011

  Direct in-home support to adults with developmental disabilities. Teaching everyday life skills, transporting clients to shopping and community life activities, administering prescribed medications, charting progress, working with behaviorists and case workers to adjust plans and goals to clients’ needs. Direct in-home support to adults with developmental disabilities. Teaching everyday life skills, transporting clients to shopping and community life activities, administering prescribed medications, charting progress, working with behaviorists and case workers to adjust plans and goals to clients’ needs.



2009: Home Depot

• Cashier and Returns Cashier

  • Apr 2007 - Aug 2009

  Handled cash and credit card transactions in retail store environment. Processed merchandise returns and refunds. Resolved customer requests and complaints. Peer-trained newly-hired cashiers. Volunteered as member of employee safety team. Handled cash and credit card transactions in retail store environment. Processed merchandise returns and refunds. Resolved customer requests and complaints. Peer-trained newly-hired cashiers. Volunteered as member of employee safety team.



Instituto Politecnico Nacional, Mexico City

• Teacher of English as a Foreign Language

  • Oct 1995 - Oct 2006

  Taught English to Spanish speakers (older teenagers and adults) at the beginner, intermediate, and advanced levels. Constructed exams and created diverse teaching materials. Administered placement exams. Collaborated as instructor and consultant to the teacher training program. Organized extra-curricular cultural events. Taught English to Spanish speakers (older teenagers and adults) at the beginner, intermediate, and advanced levels. Constructed exams and created diverse teaching materials. Administered placement exams. Collaborated as instructor and consultant to the teacher training program. Organized extra-curricular cultural events.



United Airlines, Mexico City

• Reservations Agent and Software Instructor

  • Jul 1992 - Jun 1995

  Provided customer (travel agent and passenger) sales and service by telephone, answering questions and making reservations for flights, hotels, and car rentals. Maintained passenger reservation records in airline computer system. Trained Mexican travel agents in making airline, hotel, and car rental reservations using the Apollo computer network (United Airlines' reservations system). Created manuals to use in these training courses. Visited travel agents in their agencies to help with transition from manual to computerized reservations. Answered agents' questions by telephone (help desk). Show less