Experience

The Kent Hotel

• Australia
• Advertising Services
• 1 - 100 Employee

• • May 2021 - Present

• • May 2021 - Mar 2023



Z Ocean Hotel South Beach

• United States
• Hospitality
• 1 - 100 Employee

• Chief Concierge / Front Office Manager

  • Feb 2014 - Dec 2019

  Networked with local businesses, restaurants, and event venues for event tickets, reservations, golf tee times, tours, car rentals and private car service, and any additional needs for our guests Performed front desk duties and tasks; guest registration, allocating rooms, booking new reservations Supervised agents, bellhops, valet attendants, and housekeeping staff. Networked with local businesses, restaurants, and event venues for event tickets, reservations, golf tee times, tours, car rentals and private car service, and any additional needs for our guests Performed front desk duties and tasks; guest registration, allocating rooms, booking new reservations Supervised agents, bellhops, valet attendants, and housekeeping staff.



The Betsy - South Beach

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Supervisor / MOD

  • 2013 - 2013

  Coaching, mentoring, and training of front office staff Responsible for staff schedule, running all departments within the hotel. Front office, housekeeping, laundry, maintenance, and security. Coaching, mentoring, and training of front office staff Responsible for staff schedule, running all departments within the hotel. Front office, housekeeping, laundry, maintenance, and security.



The Astor Hotel

• Australia
• Hospitality
• 1 - 100 Employee

• Operations Manager

  • 2011 - 2012

  Created and implemented new department policies and procedures that ensure excellent customer service and safe working environment for all staff Responsible for staff schedule, payroll, hiring and training new employees, interviews, weekly meetings, and monthly reports with upper management and property owner. Created and implemented new department policies and procedures that ensure excellent customer service and safe working environment for all staff Responsible for staff schedule, payroll, hiring and training new employees, interviews, weekly meetings, and monthly reports with upper management and property owner.



The Marlin Hotel

• Philippines
• Hospitality

• Front Office Manager

  • 2009 - 2010

  Responsible for multiple shift management. Worked with front office staff to improve standards and customer service. Introduced improved standards of communication and administration to position. Star Trainer and mentor to new and junior employees. Responsible for multiple shift management. Worked with front office staff to improve standards and customer service. Introduced improved standards of communication and administration to position. Star Trainer and mentor to new and junior employees.