Experience

WINenergy

• Morocco
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Quality & OHS Manager

  • Aug 2013 - Present

  Develop, implement and maintain effective Quality and OH&S practices to improve company performance and provide a safe working environment at WINenergy. Develop, implement and maintain effective Quality and OH&S practices to improve company performance and provide a safe working environment at WINenergy.



ecoMaster Pty Ltd

• Quality & OHS Manager

  • Jul 2011 - Oct 2012

  Responsible for the development of an ISO 9001-compliant Quality management system and an AS-4801-compliant OHS management system. Responsible for the day to day management of ecoMaster’s business operations. Responsible for the development of an ISO 9001-compliant Quality management system and an AS-4801-compliant OHS management system. Responsible for the day to day management of ecoMaster’s business operations.



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Quality Program Manager

  • Jul 2007 - Feb 2010

  Responsible for the deployment of a global quality model into Ericsson service organisations in North America, Canada, Brazil, South Africa, Australia and New Zealand.Included participating as a member of a small steering group responsible for defining a global services quality model based upon Carnegie-Mellon’s People Capability Maturity Model.Also responsible for undertaking audits of multiple, geographically dispersed service delivery organisations to verify compliance with the ISO-9001 and defined global quality model requirements. Show less

• Business Quality Manager

  • Sep 2003 - Jul 2007

  Responsible for providing business support to Ericsson’s Australian Network Deployment group by ensuring:• ongoing ISO-9001 quality compliance;• OHS&E compliance;• reporting and analysis of processes and procedures, quality and delivery targets, group financials, resource demand, capability demand and delivery performance;• strategic planning; and• identification and project management of continuous improvement activities.Responsible for developing a flexible, dynamic, competitive and cost effective outsourced turn-key network deployment delivery resource utilizing third party service providers.Responsible for performance management of contracted third party service providers against defined Service Level Agreements. Show less

• Partner Services Manager

  • Jun 2000 - Sep 2003

  Implementation and management of a flexible, dynamic, competitive and cost effective turn-key network deployment delivery resource utilizing third party service providers.Key activities within this role were:• Perform business process re-engineering and business improvement tasks.• Understand and elicit stakeholder concerns, observations and business needs.• Plan and lead business analysis activities, define and capture business expectations, translate them into functional specifications and identify reporting requirements.• Identify project delivery issues and risks, assist with mitigation strategies, and escalate where necessary.• Provide clear and concise documentation of agreed solutions.• Ensuring the application of Quality Framework and associated processes. Show less

• Service Manager - Victoria

  • May 1997 - Jun 2000

  Manager responsible for all network deployment service activities delivered within Melbourne and regional Victoria.Key activities within this role were:• Perform business process re-engineering and business improvement tasks.• Identify project delivery issues and risks, assist with mitigation strategies, and escalate where necessary.• Facilitate skills development of network deployment personnel.• Map resource demand forecast and dynamically manage resource allocation.



Ericsson Australia

• United States

• Corporate Business Manager

  • 1986 - 1992

  Responsible for managing business relationships with strategic accounts. This included developing a sound relationship with the customers, developing an understanding of their business and business needs, assuming responsibility for ensuring the customers' business needs and requirements are understood within my company and for ensuring that the products and services delivered fulfill the customers' needs and requirements. Responsible for managing business relationships with strategic accounts. This included developing a sound relationship with the customers, developing an understanding of their business and business needs, assuming responsibility for ensuring the customers' business needs and requirements are understood within my company and for ensuring that the products and services delivered fulfill the customers' needs and requirements.