Experience

Software Consulting Services, LLC

• United States
• Information Technology & Services
• 1 - 100 Employee

• Business Analyst

  • Oct 2014 - Present

  Responsibilities: Technical/customer Support For State securities filing Program. Troubleshoot customer issues. Work with Law firms/Filers to appropriately file form D securities. Instruct users (filers and state representatives) in using the program. Log and input new information in Program as needed (settings and client information) Document and Change control logging (client and program side). Assess and Monitor Hardware and Software and troubleshoot /notify as needed. Work closely with Development and I.T/Networking to implement changes as needed. Report Client program issues and concerns to Development, IT/networking and Board of directors as needed. Maintain Customer Retention and Client relationships. Maintain a no-less-than one hour return rate on call issues and escalate as needed to appropriate personnel. Report Client issues and or suggestions. Assess problem items (recurring issues) and report/suggest working solutions to I.T./Development. Assist Customers with Site Navigation. Accomplishments Created a standard for Customer service Associated with the program. Compliments from Multiple Supervisory Positions in High end law firms. Maintained the highest standard of excellence in customer service and assistance. Skills Used Excellent written and verbal communication skills. Multi-tasking Multi-line phone management Email response (outlook) and follow-up Creation of end user documents (instructions on PDF) Recording/documentation. Show less



North Idaho College

• United States
• Higher Education
• 400 - 500 Employee

• Administrative Assistant

  • May 2017 - Nov 2017



Academy Sports + Outdoors

• United States
• Retail
• 700 & Above Employee

• Camping/Firearms Sales

  • Jun 2012 - Aug 2014

  Responsibilities: Provide prompt, friendly customer service. Zone merchandise Conduct price changes. Set and maintain weekly ad signage. Perform price/SKU look-ups. Set and maintain plan-o-grams. Unload merchandise from trucks. Operate cash register and maintain knowledge of cashier procedures. Answer telephone. Federal requirements for handling and processing firearm transactions by successfully completing a background check. Responsibilities: Provide prompt, friendly customer service. Zone merchandise Conduct price changes. Set and maintain weekly ad signage. Perform price/SKU look-ups. Set and maintain plan-o-grams. Unload merchandise from trucks. Operate cash register and maintain knowledge of cashier procedures. Answer telephone. Federal requirements for handling and processing firearm transactions by successfully completing a background check.



Girl Scouts Louisiana East

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Camp Director

  • Apr 2012 - Aug 2013

  Oversee/schedule all camper activities and employees. Order food and supplies weekly coordinate activities with nurse camp ranger and cooking staff. liason to parents. Observe and maintain safe environment for campers and staff. Maintain all state laws and guidelines followed. Oversee/schedule all camper activities and employees. Order food and supplies weekly coordinate activities with nurse camp ranger and cooking staff. liason to parents. Observe and maintain safe environment for campers and staff. Maintain all state laws and guidelines followed.



Best Buy

• Retail
• 700 & Above Employee

• Gaming

  • Feb 2011 - Mar 2012

  Relationship selling products, services and solutions by getting to know customers and helping solve their unique end to end needs. Asking lifestyle questions to thoroughly understand customer needs, offers relevant services, solutions, and accessories so customer can make informed decision to complete their purchase. Utilize all relevant sales tools to drive profitable growth. Leverages on-line resources, tools, and peer knowledge to self-train. Attends and participate in all required trainings and meetings. Understands and executes store shrink plan. Show less



GameStop

• United States
• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Oct 2007 - Dec 2010

  Promptly greet customers, respond to customer concerns and complaints quickly, effectively and courteously.Align customer needs with product and benefit solutions, and recommend additional items as appropriate.Prioritize customers over tasks .Promptly process customer purchases/return transactions via Point-of-Sale computer system via PC keyboard.Answer phone calls promptly, courteously and professionally.Provide timely and appropriate feedback to the Store Manager concerning staff performance and address as directed.Training store associates in all aspects of their job responsibilities, including company/store policies, procedures, and guidelines.Conduct store inventory counts, stock/restock merchandise on shelves and fixtures. Meeting sales, profit and shrink goals and accomplish administrative and operational duties.Count, balance and reconcile daily business transaction totals correctly and accurately.Verify all shipments for discrepancies/shortages and record any discrepancies .conduct merchandise counts/inventories and communicate discrepancies.Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up-to-date. Show less



Winn Dixie Pharmacy

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Certified Pharmacy Technician

  • Oct 2000 - Dec 2004

  Answer patient questions and troubleshoot/resolve them promptly. Understand the various challenges of specific diseases. Assist patients with their drug therapy and pharmacy care issues. Process new and refill prescriptions Promote patients’ drug compliance. Report all drug adverse events. Establish and maintain good relationships with physician/healthcare practices. Assist in streamlining communication with the patient, insurance companies, pharmacist, nurses, lab and other healthcare-related parties. Accept the full responsibility for the patient’s pharmacy care plan. Work as part of a team to provide support to other members of the healthcare team. Maintain current notes and paperwork related to the patient’s drug therapy and pharmacy care plan Coordinate responses and resolutions with appropriate internal and external parties. Perform all tasks in a safe manner that is consistent with corporate policies as well as state and federal laws Show less