Robin Eberlein, M.A.
Senior Customer Care Representative at CaringBridge- Claim this Profile
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Bio
Huzaifa Ahmed
I had the pleasure to work with Robin during my time at CaringBridge and I can confidently say that I have not met someone who was more polite and respectful than Robin. She always did her job diligently and was very passionate about making a positive difference in people’s lives. Working in a customer service position, she often faced troubling calls from customers but she handled them with ease and composure. Robin was very good at making sure that the customer was always the first priority. She was good at getting the job done and was always very positive. I highly recommend Robin and I think she is a very great asset to CaringBridge.
Huzaifa Ahmed
I had the pleasure to work with Robin during my time at CaringBridge and I can confidently say that I have not met someone who was more polite and respectful than Robin. She always did her job diligently and was very passionate about making a positive difference in people’s lives. Working in a customer service position, she often faced troubling calls from customers but she handled them with ease and composure. Robin was very good at making sure that the customer was always the first priority. She was good at getting the job done and was always very positive. I highly recommend Robin and I think she is a very great asset to CaringBridge.
Huzaifa Ahmed
I had the pleasure to work with Robin during my time at CaringBridge and I can confidently say that I have not met someone who was more polite and respectful than Robin. She always did her job diligently and was very passionate about making a positive difference in people’s lives. Working in a customer service position, she often faced troubling calls from customers but she handled them with ease and composure. Robin was very good at making sure that the customer was always the first priority. She was good at getting the job done and was always very positive. I highly recommend Robin and I think she is a very great asset to CaringBridge.
Huzaifa Ahmed
I had the pleasure to work with Robin during my time at CaringBridge and I can confidently say that I have not met someone who was more polite and respectful than Robin. She always did her job diligently and was very passionate about making a positive difference in people’s lives. Working in a customer service position, she often faced troubling calls from customers but she handled them with ease and composure. Robin was very good at making sure that the customer was always the first priority. She was good at getting the job done and was always very positive. I highly recommend Robin and I think she is a very great asset to CaringBridge.
Experience
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CaringBridge
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United States
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Non-profit Organizations
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1 - 100 Employee
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Senior Customer Care Representative
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Aug 2016 - Present
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Internet Sales Representative
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Dec 2015 - Apr 2017
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White Bear Area Food Shelf
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United States
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Non-profit Organization Management
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1 - 100 Employee
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Administrative Assistant
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May 2015 - Dec 2015
Greeting clients, volunteers and donors. Scheduling appointments in Shelf Savers. Tracking stats. Updating website. Greeting clients, volunteers and donors. Scheduling appointments in Shelf Savers. Tracking stats. Updating website.
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Admissions Coordinator
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Jul 2014 - Jan 2015
Initial phone intake with potential clients. Scheduling assessments. Verifying insurance benefits. Entering all pertinent information in database. Initial phone intake with potential clients. Scheduling assessments. Verifying insurance benefits. Entering all pertinent information in database.
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Interim Youth Director
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Jun 2013 - Aug 2013
I served as the youth director for the Summer BLAST program. It was fantastic!! I served as the youth director for the Summer BLAST program. It was fantastic!!
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Hazelden Betty Ford Foundation
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United States
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Hospitals and Health Care
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700 & Above Employee
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Financial Case Manager
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Mar 2002 - Apr 2011
Worked in the intake department checking insurance benefits and helping families to develop funding plans for their child's treatment. This involved financial interview to determine if they qualified for patient aid and ensuring a smooth admission process. Communicated with parents throughout the patient's treatment program, giving them updates as needed from insurance providers. Worked in the intake department checking insurance benefits and helping families to develop funding plans for their child's treatment. This involved financial interview to determine if they qualified for patient aid and ensuring a smooth admission process. Communicated with parents throughout the patient's treatment program, giving them updates as needed from insurance providers.
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The Salvation Army
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United States
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Non-profit Organizations
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700 & Above Employee
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Office Manager
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Apr 2002 - Mar 2003
Managed small office for the summer camp and convention center. Taking reservations and communicating needs of customers to other staff. Managed small office for the summer camp and convention center. Taking reservations and communicating needs of customers to other staff.
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Membership Assistant
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1997 - 1999
Maintained membership database. Promoted membership of association to pharmacists throughout the state. Acted as liaison to hospital pharmacists. Planned meetings and made arrangements as needed. Maintained membership database. Promoted membership of association to pharmacists throughout the state. Acted as liaison to hospital pharmacists. Planned meetings and made arrangements as needed.
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Education
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2008 - 2012
Luther Seminary
Master of Arts (M.A.), Congregational & Community Care -
1991 - 1994
Augsburg College
Bachelor of Arts (B.A.), Business Administration and Management -
1989 - 1991
Anoka Ramsey Community College
Associate of Arts (A.A.), Business/Commerce, General
Community
