Experience

Legrand Group Belgium

• Belgium
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Account Manager Residential

  • May 2022 - Present



Vandemoortele

• Belgium
• Food and Beverage Manufacturing
• 700 & Above Employee

• Field Coach - Minder Croustico

  • Jun 2020 - May 2022



BDC International S.A.

• 1 - 100 Employee

• Export Business Manager

  • May 2019 - Oct 2019



IKEA

• Netherlands
• Retail
• 700 & Above Employee

• Business Area Manager

  • Oct 2017 - Mar 2018

  Business Area Manager Customer Relation (CURE) Managing a team of 30 people: - Smart Staff Planning - Making sure the check-out area fulfils comercial, operational and customer experience objectives - Understand and live the IKEA values (leadership, develop, business-minded, trustful atmosphere, honesty...) - Monitor the safety and security of the department - Monitor and coach the performances of the department using KPIs This job requires a strong comercial and customer-oriented mind. FR/EN Knowledge/Capabilities/Motivation of a Business Area Manager: - Teamwork - Interested in customer contact - Strong drive and problem solving approach - Interested in managing and leading people - Effective communication - Flexibility - Planning and organizing - Delegating - Inspiring people and lead by example - Providing directions - Reliability - Motivation and engagement Show less



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• First Line Manager

  • Apr 2017 - Oct 2017

  First Line Manager in an UK and Belgian team specialised in B2B tasks for a well-known Office Supplies Company. Managing a team of 14 people in an outsourcing customer service center- Monitoring and coaching- Develop and inspire people- Lead by example- Ensure good performances by KPIs- Recruiting and developing the team- Supervision on the floorNative speaking level in French and EnglishEn/Fr/Nl

• Netflix Supervisor's back up

  • Sep 2016 - Apr 2017

  Official back up of the supervisor in Teleperformance - under the Netflix projectHelping managing a 15-members team or manage it alone when supervisor is goneFloor supportMaking calls directly to our Technical Support Representatives in English Preparing and interviewing people sent by the recruiters

• Netflix Customer Service Representative

  • May 2016 - Sep 2016

  Netflix Customer Representative at Teleperformance Portugal. Answering calls from customers and helping them following a 4 steps process in French Answering online chats from customers in French Floor support Making calls directly to our Technical Support Representatives in English Netflix Insights Member Summarize and transcript chats from French to English Active participation in Skype conferences with Netflix developers and insights researchers Pro-active research work Show less



Appco UK

• United Kingdom
• Advertising Services
• 300 - 400 Employee

• COD2

  • May 2016 - May 2016

  Face-to-face marketing for a well-known Electricity company. Sale to people following a pitch card in face-to-face Evaluate an area to work on every morning and work in team to "clean" it within the deadline Helping and coaching every people not achieving objectives - leadership spirit to show example Presenting and/or taking notes of people making better in order for all to improve 90% of the time on the road Face-to-face marketing for a well-known Electricity company. Sale to people following a pitch card in face-to-face Evaluate an area to work on every morning and work in team to "clean" it within the deadline Helping and coaching every people not achieving objectives - leadership spirit to show example Presenting and/or taking notes of people making better in order for all to improve 90% of the time on the road



Explort Formation & Stage - Commerce International (AWEx et CCMC)

• Bierset - Lasne

• Junior Export Manager

  • Jan 2016 - Apr 2016

  Trainee in a family-sized company specialised in B2B promotional gifts. Whole interniship was around the international trade Participation in foreign fares (Germany, France, Luxembourg, Netherlands) Prospecting clients aimed towards the French market. (Lille, Paris) Writing offers Preparing and following the orders Logistic and transport active participation (drop & visit system to visit clients directly and establish a non-formal relationship to reinforce the family side of the company) Participation in meeting with every levels within the company Marketing research to develop and test new products On the move 50% of the time ! Show less



Exam Packaging

• Belgium
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Trainee

  • Nov 2015 - Nov 2015

  One week internship in Exam Packaging, experts in cold chain solutions. Market study of the opportunities in the UK From a general point of view to a more restricted one corresponding to the niche market the company was working in. Presentation of the different areas where our sector was developing Logistic and transportation possibilities of the country Mapping of the research areas in this sector Position of our competitors ... One week internship in Exam Packaging, experts in cold chain solutions. Market study of the opportunities in the UK From a general point of view to a more restricted one corresponding to the niche market the company was working in. Presentation of the different areas where our sector was developing Logistic and transportation possibilities of the country Mapping of the research areas in this sector Position of our competitors ...



Le Pullman

• Place du Luxembourg, Brussels

• Barman

  • Feb 2012 - Sep 2015

  Jack-of-all trades to work during the period of my studies. Barman, waiter, dishes, cleaning, helping the cook in a family-managed bar that could knows peak of customers up to 300 people. Jack-of-all trades to work during the period of my studies. Barman, waiter, dishes, cleaning, helping the cook in a family-managed bar that could knows peak of customers up to 300 people.