Experience

Kry

• Sweden
• Hospitals and Health Care
• 300 - 400 Employee

• IT Productivity Engineer

  • May 2021 - Present

  Stockholm, Stockholm County, Sweden

• Clinical IT Operations Specialist

  • Sep 2020 - Present

  Stockholm, Stockholm County, Sweden In Kry / Livi I have a senior role as part of the Clinical IT Operations team. In my role my duties and responsibilities include. - Setting up and maintaining the IT Infrastructure at Kry Clinics - Developing a support strategy, and maintaining the SLAs for Clinical IT Operations team - Zendesk administrator - 2nd line support for all Kry / Livi Clinicians - Creating documentation - Supervising the 1st line team



Acne Studios AB

• Sweden
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• IT Service Desk Technician

  • May 2019 - Sep 2020

  Stockholm, Sweden Giving personal and remote support for a luxury fashion brand on a wide range of IT issues at HQ in Stockholm, plus offices in Paris and NYC, as well as stores worldwide.



University of Edinburgh Information Services Group

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Computing Support Technician

  • Sep 2015 - Sep 2018

  Edinburgh, United Kingdom A computing technician for the Information Services Helpline at the University of Edinburgh, providing first and second line support for IT and e-learning queries for over 30,000 students and 15,000 staff, and with a strong emphasis on providing a positive customer experience with thorough and quick resolutions.

• Information Services Library Helpdesk Assistant

  • Apr 2008 - Sep 2015

  First point of contact for University Main Library enquiries, my job required me to provide information on a wide range of university services, familiarising users with library facilities and supporting them in its everyday use, providing answers at the point of need.