Experience

Vidant Health Corporation

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Manager

  • Sep 2010 - Present

  Direct supervision of Customer Service Representatives and Collection Vendors Manage self pay accounts receivable including bad debt assignment and financial assistance allocation Respond to patient complaints regarding billing practices Direct supervision of Customer Service Representatives and Collection Vendors Manage self pay accounts receivable including bad debt assignment and financial assistance allocation Respond to patient complaints regarding billing practices



UT Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Manager Customer Service and Self Pay

  • Sep 2010 - Jul 2014



Carolinas HealthCare System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Accounts Supervisor

  • Jul 2007 - Jul 2010

• Patient Accounting Supervisor

  • Jul 2007 - Jul 2010

  Direct supervision of 13 employees in Patient AccountsTrain and evaluate personnel for productivity and effectivenessAssist with policy and procedure developmentMaintain productivity and quality measures for staff using Business Objects and Crystal ReportsManage escalation issues as necessary



MJM Investigations

• Assistant Case Manager

  • Jun 2005 - Jun 2006

  G4S Compliance and Investigations (f/k/a MJM Investigations; Received new assignments via phone from Clients and set up new case assignments Maintained communication with both Clients and Investigators to assure case objectives were met Approved Investigator's payroll and allocated resources necessary to complete case goals G4S Compliance and Investigations (f/k/a MJM Investigations; Received new assignments via phone from Clients and set up new case assignments Maintained communication with both Clients and Investigators to assure case objectives were met Approved Investigator's payroll and allocated resources necessary to complete case goals