Experience

Jera Concepts LLC

• Senior Account Manager

  • Oct 2006 - Present

  Robin joined Jera Concepts in its infancy. Her interaction with different types of customers has given her a solid foundation of industry knowledge that translates to excellent customer service. Robin and her team are involved in all aspects of customer onboarding as well as continued support that each account requires Robin joined Jera Concepts in its infancy. Her interaction with different types of customers has given her a solid foundation of industry knowledge that translates to excellent customer service. Robin and her team are involved in all aspects of customer onboarding as well as continued support that each account requires



The Winchendon School

• Education Management
• 1 - 100 Employee

• Bursar

  • Jan 1998 - Oct 2006

  Bursars usually exist only at the level of higher education. Bursars' duties vary from one institution to another. Dutes included overseeing accounts receivable, or the payments that the school received from outside organizations for which it performs services. All money held by the school was the bursar's responsibility. The Bursar also had responsibility for payroll, investments, IT, HR, and oversight of admin functions at the school. Bursars usually exist only at the level of higher education. Bursars' duties vary from one institution to another. Dutes included overseeing accounts receivable, or the payments that the school received from outside organizations for which it performs services. All money held by the school was the bursar's responsibility. The Bursar also had responsibility for payroll, investments, IT, HR, and oversight of admin functions at the school.



Richs Department Store

• United States
• Retail
• 1 - 100 Employee

• HR Manager

  • Jan 1976 - Mar 1997

  Acted as the primary liaison between employees and HR department. Provide HR coordination in all aspects of HR procedures and processes with the goal of maximizing the efficiency and effectiveness of the workforce. This position oversaw the staffing for departments, provided conflict resolution related to performance, morale, diversity, company policies/procedures and state/federal law.Served as a resource for managers on issues related to discipline and how to meet challenges in articulating performance expectations. Responsible for meeting with associates to hear their concerns. Promoted an understanding of policies and procedures. Encouraged problem resolution through the chain of command. Acted as a liaison between departments and staff management,