Experience

The Council for Persons with Disabilities (CPD)

• Canada
• Civic and Social Organizations
• 1 - 100 Employee

• Student

  • May 2022 - Present



Baird MacGregor & Hargraft

• Client Care and Account Assistant

  • 2011 - 2012

  - Provided support to Baird McGregor Underwriting Staff, Account Executives and Clients - Maintained confidential records and files and updated computer files - Followed up on missing documents and information and closed completed files - Wrote annual renewal letters and endorsements pertinent to client changes - Liaised with various departments and clients via Telephone, Fax and Email regarding inquires - Provided support to Baird McGregor Underwriting Staff, Account Executives and Clients - Maintained confidential records and files and updated computer files - Followed up on missing documents and information and closed completed files - Wrote annual renewal letters and endorsements pertinent to client changes - Liaised with various departments and clients via Telephone, Fax and Email regarding inquires



Shaw Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Technical Support/Customer Service

  • Jun 2008 - Feb 2010

  - Provided support to customers experiencing problems with their satellite service - Answered inquiries regarding the customer’s monthly billing - Directed Clients in fixing their satellite signal problems and set up - Customer Service via email and telephone systems - Maintained computerized records of each client I assisted and the resolution we provided them - Provided support to customers experiencing problems with their satellite service - Answered inquiries regarding the customer’s monthly billing - Directed Clients in fixing their satellite signal problems and set up - Customer Service via email and telephone systems - Maintained computerized records of each client I assisted and the resolution we provided them



Answer Plus, Inc.

• Telecommunications
• 1 - 100 Employee

• Inbound Customer Service Representative

  • 2005 - 2008

  - Liaised with various departments and clients via Telephone, Fax and Email regarding inquires. - Provided after hours answering service to over 40 companies ranging from Dr.'s offices to general businesses. - Responded to and logged calls in a timely manner. - Created a record of calls providing appropriate turnaround times for return calls or service. - Dispatched messages to appropriate individuals for follow up. - Liaised with various departments and clients via Telephone, Fax and Email regarding inquires. - Provided after hours answering service to over 40 companies ranging from Dr.'s offices to general businesses. - Responded to and logged calls in a timely manner. - Created a record of calls providing appropriate turnaround times for return calls or service. - Dispatched messages to appropriate individuals for follow up.