Experience

Metropolitan Escrow, Inc.

• Real Estate
• 1 - 100 Employee

• Director of First Impressions

  • 2018 - Present

  Create new files for closing Open and distribute mail Run monthly reports and check for inconsistencies Answer multi-line telephone and transfer calls Greet customers and escort to conference rooms Monitor and distribute office e-mails Stock supplies for the office and refreshments for guests Daily use of Softpro, Outlook, Excel, and Word Create new files for closing Open and distribute mail Run monthly reports and check for inconsistencies Answer multi-line telephone and transfer calls Greet customers and escort to conference rooms Monitor and distribute office e-mails Stock supplies for the office and refreshments for guests Daily use of Softpro, Outlook, Excel, and Word



Vyne Education

• Brentwood, TN

• Continuing Education Coordinator

  • Feb 2016 - May 2018

  Submitted applications for continuing education seminars Graded, entered data for, filed, and scanned incoming tests Answered incoming calls from customers Used Outlook, Word, Excel, Access, Product Admin, and Ungerboeck daily Organized daily tasks to meet deadlines Worked independently, as well as in a team environment Determined which Boards and Associations needed submissions for approvals for upcoming seminars Proofed brochures for marketing purposes Input data for seminar approvals Assisted with special projects as assigned



Thomas & Company

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Claims Analyst

  • Feb 2005 - Apr 2015

  Communicated with several clients by phone and email; Gathered information and investigated claims; Maintained confidentiality guidelines; Processed large volume of claims weekly; Learned unemployment laws for all states; Counseled clients regarding how to properly respond to unemployment claims decisions; Met daily deadlines for claims and client response; Answered all questions from clients; Trained new employees with little notice; Used Outlook, Microsoft Word, Microsoft Excel, and OnBase daily; Learned and used proprietary company software



Kohl's

• United States
• Retail
• 700 & Above Employee

• Associate

  • Nov 2003 - Mar 2005

  Assisted customers with finding items; Responsible for cleanliness of dressing rooms; Organization of clothing and other items; Interacted with customers who purchased items; Signed customers up for Kohl's credit card; Responsible for neat appearance of work station Assisted customers with finding items; Responsible for cleanliness of dressing rooms; Organization of clothing and other items; Interacted with customers who purchased items; Signed customers up for Kohl's credit card; Responsible for neat appearance of work station