Robert C. Glosner, MBA, MS-IT, CRCP
Chief Information Officer at Pentucket Bank- Claim this Profile
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Bio
Credentials
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People Analytics
CourseraOct, 2017- Nov, 2024 -
Customer Analytics
Coursera Course CertificatesJun, 2017- Nov, 2024 -
Executive Certificate in Management and Leadership
MIT Sloan Executive EducationApr, 2014- Nov, 2024 -
Certified Regulatory and Compliance Professional (CRCP)
The Wharton School, University of PennsylvaniaNov, 2012- Nov, 2024 -
Advanced Certificate for Executives in Management, Innovation, and Technology
MIT Sloan Executive Education -
Advanced Certificate for Executives in Management, Innovation, and Technology
MIT Sloan Executive Education -
Executive Certificate in Management and Leadership
MIT Sloan Executive Education -
Executive Certificate in Management and Leadership
MIT Sloan Executive Education -
Executive Certificate in Technology, Operations, and Value Chain Management
MIT Sloan Executive Education -
ExecutiveExecutive Certificate in Technology, Operations, and Value Chain Management
MIT Sloan Executive Education
Experience
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Pentucket Bank
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United States
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Financial Services
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1 - 100 Employee
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Chief Information Officer
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Jun 2019 - Present
• Establishes organizational technology vision and goals • Develops strategic plans for the deployment of company technology and infrastructure • Develops and managing IT budget • Studies IT systems to evaluate effectiveness and make recommendations for improvement • Strategizes and implements technology that results in company growth • Estimates and establishes cost parameters, budgets, and potential ROI • Collaborates with team leadership to create long-term plans and improvements • Provides support and mentorship to IT leadership and team members • Establishes and enforces IT guidelines and standards • Creating and customizing technology systems for optimized performance • Purchases technology software, equipment, and accessories for company • Implements technology to streamline internal operations and optimizing strategic benefits Member of the Senior Management Team Show less
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Abacus Technology Corporation
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Information Technology & Services
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400 - 500 Employee
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Enterprise IT as a Service Lead
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Jan 2019 - Jun 2019
Network Engineer to provide Enterprise IT as a Service (EITaaS) network support for the Command, Control, Communication, Intelligence and Networks (C3I&N) Directorate at Hanscom AFB. Advise and support work that involves the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data, and/or video formats. Obtained Security Clearance Show less
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Fidelity Investments
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United States
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Financial Services
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700 & Above Employee
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Head of Legal, Record and Information Management, Risk and Security Tech
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2009 - 2018
TECHNOLOGY LEADERSHIP │ PRODUCT DEVELOPMENT │ QUALITY | DATA | ANALYSISCharged to take over Devonshire Investors Technology Portfolio and Records and Information Management, with Documentum, SharePoint and FileNet. Oversee matrixed team of 280+ across five states and in Ireland, China and India, including P&L management. Direct products/technology services: Employee Compliance, Surveillance, Legal, Security Background and Case Management, Email Monitoring, Advertising and Sales Literature Review, Audit, Governance Risk and Compliance, Fraud Detection and Document Management.WORKFORCE OPTIMIZATIONReduced contingent workforce spend by converting/releasing long-tenured contractors and renegotiating premium contractors. 3rd PARTY MANAGEMENTCurrently managing companies such as IBM, OpenText, Nice (Actimize) and Attivio. INVESTMENT OPTIMIZATIONSignificantly lowered infrastructure expenses by shifting to the cloud and Virtual Machines.STRATEGIC PLANNINGLeading future skills assessment, shifting to include stronger skills in data, cloud, engineering integration, automation, and vendor relations and management.OFFSHORING GAINSShifted of the resources offshore to lower costs.APPOINTED CIOLed as Interim CIO for Corporate Technology Group .COMPETITIVE-EDGE TECHNOLOGYActively participate in business unit planning; focusing on future technology vision, including long-term technology needs to improve the business’s competitive position.DEVOPSBuilt team to automate CI/CD capabilities.VIRTUAL DATABASE GAINSLed implementation of Delphix, reducing annual costs and bringing database refresh time from nine to one hour.DATA ANALYTICS EXPERTLed data analytics utilizing tools like Tableau and Hadoop for business partners.COMMUNITY SPONSORSupported numerous Common Impact (nonprofit organizations) with technology resources, such as helping the Cincinnati Youth Collaborative create an eMentoring platform. Show less
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Vice President of Human Resources and Payroll │ P&L Management │ Customer-Centric Culture
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1998 - 2009
Vice President of Human Resources and Payroll (2000-2009)Senior Manager/ Director (1998-2000)ROADMAP DESIGN AND IMPLEMENTATION |CUSTOMER-FOCUSED | VENDOR MANAGEMENT │ COST SAVINGS │ Managed multimillion-dollar annual budget, including P&L and a direct/matrixed team in the design, development, quality and support of Fidelity Investments Large Market Workforce Administration and Talent Management outsourcing.EXPENSE REDUCTIONSSlashed HR/Payroll IT expenses through increase in offshoring resources, variable rate reductions and infrastructure reductions. Additional savings include:OPERATIONS EXCELLENCEImplemented Straight through Processing Initiative associated with Retroactive transaction – achieving annual savings.LARGE-SCOPE PAYROLLLed multiple Large Payroll Initiatives for Fidelity’s Outsourcing business, which included customers such as Hughes Electronics, DirecTV, Visteon (10,000+) and Bank of America (200,000+).PROCESS IMPROVEMENTSReduced core payroll function time by 75-80% and achieved 30% CPU consumption reduction on mainframe payroll application.PAYROLL INNOVATIONBuilt new US Payroll engine, including new W-2 subsystem and State filings.STRATEGIC PLANNINGAdded analytics, straight through processing, shifted to off-the-shelf products, established horizontal scalability, resource location, multiyear planning and roadmaps. Show less
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Deloitte
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Business Consulting and Services
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700 & Above Employee
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Manager - Deloitte Consulting Group │ Project Management │ Budgets │ Team Leadership
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1994 - 1998
SYSTEM ARCHITECTURE │ CLIENT RELATIONS | ORGANIZATIONAL DESIGN │ FINANCIAL OVERSIGHT Served as Deputy Project Manager of the State of New Hampshire Welfare Computer System, while also the Project Manager for New Hampshire Office of Child Support System. Accountable for project scope, timeframes, budget and staffing. Led system architecture decisions, including integrated design with client. DESIGN AND DEVELOPMENT Led design/development on New Hampshire Welfare Eligibility and Filing Units, a fundamental capability of the New Hampshire Welfare system. PROJECT MANAGEMENT Oversaw design/development on various portions of the New Hampshire Child Support System, including New Hampshire’s Child Support Enforcement Network (CSENet) Interface, License Revocation, Financial Management, Court Orders, Medical Orders and Tracking. Show less
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Alcoa
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United States
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Mining
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700 & Above Employee
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Project Leader │ Global Leadership │ Implementation of Technical Solutions │ C-Level Interaction
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1990 - 1994
Responsible for technology within Alcoa's Asian business unit headquarters. Led development, training, and system integration for Asian business unit headquartered in Tokyo, Japan. Identified business requirements and facilitated their implementation. Implemented G/L, A/R, and A/P system including integration with Oracle Financials. Established chart of accounts, set up roll up groups, and cross validation rules. Prior to role for the Asian business unit was Project Leader for client/server Competitive Information System development. Team Leader for the Executive Information System's Software Architecture Group. Designed, developed, and implemented various applications in the Executive Information System. Show less
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Realtime Corporation
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Atlanta, GA
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Programmer | Analyst
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1990 - 1990
Principally responsible for the delivery of technical solutions for the mainframe-based CICS Insurance applications. Mapped the business requirements to the application features and identified areas that needed changed. Designed and developed portions of the General and Personal Liability system, as well as the Casualty and Property System. Principally responsible for the delivery of technical solutions for the mainframe-based CICS Insurance applications. Mapped the business requirements to the application features and identified areas that needed changed. Designed and developed portions of the General and Personal Liability system, as well as the Casualty and Property System.
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Early Career
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1985 - 1990
Financial Analyst II | Analyst | Programmer, Wachovia Bank, Atlanta, GA Wachovia Bank - Atlanta, GA - 1988 - 1990 Responsible for the delivery of technical solutions across different facets of the bank. Programmer / Analyst Prudential Bache Securities - New York, NY - 1987 - 1988 Primarily responsible for analysis and development of the on-line Mutual Funds Trading System. Programmer / Analyst E.F. Hutton - New York, NY - 1987-1987 Responsible for analysis and development of the branch office support applications. System Analyst Aluminum Company of America - Pittsburgh, PA - 1985 - 1987 Responsible for the technical solutions related to the Common Invoicing and Shared Shipment System. Show less
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Education
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2015 - 2017
Carnegie Mellon University
Master of Science - MS, Information Technology, Concentration in Information Security and Quality Assurance -
Massachusetts Institute of Technology
Advanced Certificate for Executives, Management, Innovation and Technology -
Carnegie Mellon University
Chief Information Officers University Federal Certificate, CMU Chief Information Officers (CIO) Certificate -
The Wharton School
Certified Regulatory and Compliance Professional -
Carnegie Mellon University
MS, Industrial Administration (MBA), Information Systems -
Purdue University
Bachelor of Science - BS, Computer Technology
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