Field Service Manager

• Oct 2022 - Present

Sales Training Facilitator

• Feb 2022 - Aug 2022

Prepares new Sales Representatives through six weeks of intensive classroom training on company policies and procedures, the sales process, required scripting, handling objections, assumptive closing, and how to navigate the multiple billing systems in use by agents.▪ Performs skill gap analysis in order to identify and refine areas of improvement.▪ Designs training materials for new campaigns, product enhancements, and location specific initiatives.▪ Observes sales encounters and coordinates and implements individual and group coaching sessions to realign agents with the sales process.▪ Conducts sales role-play and exercise sessions for new and established agents.▪ Works with new and existing agents to improve their sales skills, as well as their knowledge and effectiveness in the billing systems. Show less

Inbound Sales Representative

• Nov 2020 - Feb 2022

Works to grow the customer base and existing customer relationships for Spectrum's Television, High Speed Data, Voice, and Mobile products. Consistently a top performer in adding Primary Service Units and bundling services in order ensure stickier customer relationships.

Foods Leader

• Aug 2015 - Oct 2020

Ensures the foods departments are customer ready through the modeling of key behaviors that include stocking, backroom organization, and inventory management. Responsible for 44% of total store sales in a $25 million grossing department line that saw a 16% increase over plan in the last 12 months. •Thoughtful implementation of corporate processes, by coaching team members in all relevant processes and the continual monitoring of performance. •Grows the company’s customer relationships by modeling exceptional, fast, and friendly customer service techniques consistent with the company’s strategic vision. •Mentoring and developing team members, leading to higher team member engagement and successful implementation of processes and efficiency standards. •Promoting succession planning by identifying future leaders and coaching them on how to achieve future success. •Maintains in-stock position by monitoring floor conditions, identifying gaps in shelf presentation, and aligning daily business practices to achieve sales growth. •Coordinating vendor business, through relationship building and the implementation of sales strategies. •Maintains and coordinates merchandising standards in the grocery, dairy, frozen, alcohol, and consumables departments while maximizing direct margin and sales. Show less

Inside Sales Representative

• Oct 2013 - Jul 2015

Primary responsibilities include the prospecting and identifying of new clients for digital and print advertising. • Grows the company’s relationship with their current client base through the utilization of a consultative sales approach. • Consistently a top performer, ranked within the top 5 company sales representatives in the division for digital growth and digital ad base growth. • Cultivates strong client relationships rigorously, leading to growing relationships with the company. • Leads the division’s employee engagement committee, honing superior interpersonal and professional communication skills. Show less

Recruiter & Administrator

• Oct 2012 - Sep 2013

Responsibilities included overseeing all levels of recruitment in the organization, contacting qualified candidates as well as performing interviews. Conducted active and passive candidate recruitment, fully utilizing an applicant tracking system and writing/posting all job listings on behalf of the company. Also maintained all company social media, including LinkedIn, Facebook, Google+, Twitter, blogs, and more (such as SEO management and development for the company).• After only four months in the company, promoted from Account Manager to Human Resources Director.• Consistently a top performer, weekly ranking in the top 3 recruiters within the organization. Show less

Outside Sales Representative

• Jul 2012 - Oct 2012

Identified and analyzed customer needs through a consultative sales approach. Also regularly taught entry-level representatives how to master sales, train others in return, and develop their own leadership skills.• Developed and implemented new strategies to better penetrate each territory through the identification and analysis of customer needs.• Demonstrated the “Return on Investment” by emphasizing value added service.• Maintained a 100% customer satisfaction score and flourished in a 100% commission, aggressive cold-calling environment. Show less

Department Manager

• Jul 1996 - Jul 2012

Started with the company at a young age, working through High School and College, beginning a management career with the company after college. This allowed insight into every aspect of the retail business unit. Was responsible for all sales and merchandising for a $5.6M grossing department. • Managed a 20+ member team, which included scheduling and managing labor shrink. • Developed leadership skills and mentored junior team members. • Garnered skills within inventory management and shrink management, ordering all required products. • Practiced pricing plan implementation and coordination. Show less