Experience

Royal Bank of Scotland Mentor

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Regional Development Manager

  • Sep 2008 - Present

  Responsible for meeting with business and commercial customers within the SME market place both Banked and Non-Banked with a view to identifying non-financial risks and then matching those to the products and services offered by Mentor. Specifically around the compliance of Employment Law, Health & Safety. Collaboration with the Banks business and commercial managers to help train and motivate them in identifying the correct types of customers. Undertaken the organisation of external and internal surgeries for the business customers which helped to cement the overall relationship and help to secure further networking and productivity. Trained and directed new persons within Mentor to help them to integrate efficiently within the Banks framework. Actively involved within the management team which is set up to help improve the way we interact with our customers and staff, which has resulted in major changes and efficiencies Show less



RBS

• United Kingdom
• Banking
• 700 & Above Employee

• RDM for Mentor

  • 2016 - 2016



National Westminster Bank

• Banking
• 100 - 200 Employee

• Bank Manager

  • Jan 2002 - Oct 2007

  Assessed clients' financial situations to develop strategic financial planning solutions. Trained and directed various new hires during department orientations. Oversaw a branch team consisting of 10 customer service representatives 1 customer advisor and 1 mortgage advisor. Managed a branch with an average of 1500 customers coming through the doors on a daily basis, and having to manage the staff roots to fit our customers’ demands. Increased overall annual sales by incorporating several quality process improvements within the branch. Including the correct use of Banks process. Show less