Chief Operating Officer

• Jun 2023 - Present

Business Student

• Jul 2019 - Jun 2023

Student

• Feb 2019 - Apr 2019

Backpacking Asia

• Sep 2018 - Jan 2019

Volunteer & Medic

• 2009 - Jan 2019

Business Development Manager

• Feb 2018 - Sep 2018

Commercial Manager

• Oct 2015 - Feb 2018

Manager

• Jan 2012 - Oct 2015

Project Manager

• Aug 2008 - Jan 2012

Private Banking Relationship Manager

• Jul 2007 - Aug 2008

• Managed client portfolio and maintained relationships with high net worth customers in accordance with strict banking regulations and guidelines. • Adopted a collaborative approach with Business Manager to ensure mutual client assets were effectively managed. • Delivered the best possible financial advice to clients through collaboration across all banking operations. • Dealt tactfully and diplomatically in the resolution of overdrawn and over-limit clients. • Managed client portfolio and maintained relationships with high net worth customers in accordance with strict banking regulations and guidelines. • Adopted a collaborative approach with Business Manager to ensure mutual client assets were effectively managed. • Delivered the best possible financial advice to clients through collaboration across all banking operations. • Dealt tactfully and diplomatically in the resolution of overdrawn and over-limit clients.

Business Manager

• Jun 2005 - Jul 2007

• Provided leadership, motivation and strategic direction to a multifaceted team; identified and championed opportunities to improve the customer experience and streamline operations while driving brand exposure through effective sales, marketing, merchandising and sponsorship. • Increased turnover by 15% and consistently bettered like-for-like figures. • Took the store from a Black to Gold status for stocktaking and from a Red to Black status for auditing, in less than 9 months. • Increased profit margins by 11%, reduced stock write-offs by 45% and non-core stock holding by 70%. • Project managed a number of in-store improvements in line with stringent budgetary constraints. • Implemented and continually championed best practice within Aberdeen store operations. • Increased trade customer base by 14% through proactive account management / innovative campaigns and the creation of a steadier stream of custom to overcome demand fluctuations and aid cash-flow. • Won 4 consecutive regional ‘warm-up’ competitions out of 90 stores in North England and Scotland. • Achieved the highest percentage of add-on sales out of 8 area stores (exceeding next best by 50%). • Diplomatically and sensitively resolved several HR / staffing issues. • Reduced staff attrition through effective motivation and engagement. Show less