Experience

Riviera Australia

• Australia
• Maritime Transportation
• 1 - 100 Employee

• Technical Writer

  • Apr 2018 - Present



Canticum Chamber Choir

• Australia
• Performing Arts
• 1 - 100 Employee

• Tenor 2

  • Aug 2021 - Present



Brisbane Chorale

• Brisbane, Queensland, Australia

• Tenor 2 • Tenor Section Leader

  • Sep 2017 - Present



theDocSmith

• Pimpama, Queensland, Australia

• Document Specialist

  • Oct 2014 - Present



Bartercard Australia

• Australia
• Financial Services
• 1 - 100 Employee

• Technical Writer

  • Mar 2016 - Mar 2018

  Writing technical documentation, supporting the development team in Confluence and Jira, digital publishing and design, development and delivery of a new app-based platform for directory information and online single-tap shopping. Writing technical documentation, supporting the development team in Confluence and Jira, digital publishing and design, development and delivery of a new app-based platform for directory information and online single-tap shopping.



Schneider - Electric (SCADA - MES)

• Instructional Designer

  • Mar 2012 - Apr 2014

  Sole instructional designer for the SCADA MES group. Mainly working from my Gold Coast home, updated training courses for the CitectSCADA and Vijeo Citect products, and Historian according to product revisions. Converted legacy AuthorIT documentation base into Madcap Flare in order to facilitate future publishing as ePub, and modularised delivery online in interactive e-learning modules. Recorded voice overs for how to videos.

• Senior Technical Writer

  • Oct 2006 - Mar 2012

  Managed the conversion of legacy FrameMaker documentation set into Madcap Flare. Created templates and style sheets to facilitate the production of online help (CHM and HTML help) and PDF documentation.Updated the CitectSCADA and Vijeo Citect documentation set in line with product changes.Continued to maintain and update style sheets in response to new company identity.



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Technical Writer

  • Sep 2004 - Oct 2006

  Worked at the Australian Centre for Unisys Software office in Homebush, Sydney, Australia. Working on the Agile Business Suite documentation set in FrameMaker and XDK. Worked at the Australian Centre for Unisys Software office in Homebush, Sydney, Australia. Working on the Agile Business Suite documentation set in FrameMaker and XDK.



Intrado Australia

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Technical Writer

  • Aug 2001 - Aug 2004

  Responsibility for writing instruction books and customer material for a range of voice recognition based telephone grooming systems. Documentation includes User Guides and Marketing materials. Designed and maintained the company website. Responsibility for writing instruction books and customer material for a range of voice recognition based telephone grooming systems. Documentation includes User Guides and Marketing materials. Designed and maintained the company website.



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Contract Technical Writer

  • Mar 2001 - Jul 2001

  Sole responsibility for writing a user guide for an Intelligent Networks products developed for Telstra. Sole responsibility for writing a user guide for an Intelligent Networks products developed for Telstra.



Mondex International

• Technical Writer

  • Mar 1999 - Mar 2001

  Sole responsibility for writing instruction books and customer material for a range of financial and smart card applications using FrameMaker. Documentation includes User Guides, Programmer's Reference material, Online help and Marketing information. Sole responsibility for writing instruction books and customer material for a range of financial and smart card applications using FrameMaker. Documentation includes User Guides, Programmer's Reference material, Online help and Marketing information.



Sun Microsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Writer Grade 2

  • May 1997 - Feb 1999

  Documenting online help systems, user guide, administration manuals and man pages for bandwidth allocation and directory services products. Documenting online help systems, user guide, administration manuals and man pages for bandwidth allocation and directory services products.