Experience

Arthur's Jewelers

• United States
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Service Supervisor

  • Nov 2013 - Present

  Managed a customer service team that encompasses logistics support, auditing duties, data analysis, and customer complaints Developed procedures to ensure that all customers are receiving the service they request in a timely and efficient manner through their sales person Handled all escalated customer issues by working toward a win-win solution for both the store and the customer Trained associates regarding company policies and task-specific requirements to successfully complete their job Supervised and assigned duties to workers and scheduled repairs to have everything on time. Listened and resolved customer complaints Examined merchandise and determined proper procedure as per company policies



Rueda Extintores y Servicios

• Individual and Family Services

• Director Of Operations

  • Sep 2012 - Aug 2013

  -Responsible of purchasing department, asset management, and maintenance -Implemented systems and processes to improve efficiency and reduce project costs and durations -Created and implemented a strategic business plan for profitable growth -Increased revenue by 65% with vendor and project negotiations -Successfully resolved employment turn-over by 80% through creating incentive and training programs -Decreased number of Supply Supervisors / Managers (overhead) from 21 to 11 associates in 4 year time period while improving service levels, efficiency, and reducing inventory -Reduced call volume by 5% by developing a process to proactively contact customers impacted by a billing cycle change -Reduced advisor average daily handle time (AHT) by 25% -Facilitated communications with client management teams regarding weekly and monthly contractual service level agreements -Managed interactive voice response (IVR) projects as a result of client upgrade requests -Led new hire practices for advisors and management including managing job fairs and outsourced recruiting firms



Universidad de Guadalajara

• Media Production
• 100 - 200 Employee

• Jefe de Servicios Generales / Chief of General Services

  • Aug 2010 - Aug 2012

  • Managed staff of 20 employees in charge of 5 areas: Purchasing, Asset Inventory, Building Maintenance; Office Correspondence and Special Guest Transportation. Creating staff work schedules and provided daily work instructions, priorities and required training. • Created and distributed weekly reports to Department Managers and explained the results to the Director. • Responsible for placing and receiving correspondence, improving the regular mail to digital format, scanning documents received and sending to correct recipient using a custom-made software application. • Attended Purchasing Committee meetings with City Hall and Chamber of Commerce members ensuring adherence to the regulations of the University of Guadalajara. • In charge of the pre-event setup, including organizing vendors and all other operational needs that the event required in exhibitions openings, coordinating the multiple actions to follow during the ceremony, such as sound check, lights and ensuring cleanliness of areas and leaving the areas ready to use the next day. • Assigned, coordinated, evaluated and directed the work of skilled, semi-skilled and un-skilled staff performing building maintenance and repair activities • Accurately estimate labor and material costs for repair, remodeling and maintenance projects • Ordered materials and assemble tools and equipment for projects • Reviewed work orders and determine priorities • Assisted in establishing and implementing preventive maintenance programs • Reviewed building plans for compliance with building, electrical and plumbing codes • Maximizing the budget for the daily operations of the building with projects to ensure the services including gas, energy, internet and communications. • Supervised pickups of special guest and artists from airport and check that every chauffeur follows the schedule as required. • Followed up personally on any guest wishes and mentoring team members in ensuring artist and guest satisfaction.

• Administrative Chief

  • 2004 - 2010

  After an Analysis and diagnosis of strengths, weaknesses, opportunities and threats. Re-engineering systems that were based on a big change in processes and in all aspects of creating a company with a new Corporate Image, making a Image make over, opening a new store and increasing the profits. After an Analysis and diagnosis of strengths, weaknesses, opportunities and threats. Re-engineering systems that were based on a big change in processes and in all aspects of creating a company with a new Corporate Image, making a Image make over, opening a new store and increasing the profits.



Ayuntamiento de Zapopan

• Government Relations Services
• 400 - 500 Employee

• Control and Evaluation Chief – Social Development and Culture (PAZ Program)

  • 2001 - 2004

  Internal auditor and Project Manager having the responsibility of the Inventory and management, creating plans and systems to accomplish the government plans working with a strong workforce but also improving audit processes and preparing documentation for external audits.Established clear and specific processes with great results in 2002 audit, designing and creating a new inventory software to keep track of the items in real time, that software is the first version of the one the government in that city is currently using to this day.

• Chief Environmental Inspector

  • 2000 - 2001

  Personal Achievements in this position was the recognition for excellent results, comparing to previous administrations the changes that I made lead to an 80% improvement finding the owners of abandoned properties or buildings. In order to prevent pest problems and visual contamination we started a program that help finding them and give them time to clean or start administrative procedures and fines. Manage staff of 10 employees

• Program Coordinator – Brownsfields Inspection

  • 1999 - 2000

  Personal Achievements in this position was the recognition for excellent results, comparing to previous administrations the changes that I made lead to an 80% improvement finding the owners of abandoned properties or buildings. In order to prevent pest problems and visual contamination we started a program that help finding them and give them time to clean or start administrative procedures and fines.

• Program Coordinator – Public Safety and large companies

  • 1998 - 1999

  Teamed with the Fire Department this program was made to keep the general public safe in Malls, Movie Theaters, Companies with more than 100 employees, Bars and Night clubsThe Goal was encouraging owners to follow legal standards and be prepared in case of an emergency and follow regulations concerning Fire safety,

• Inspector – General management of city regulations and inspections

  • 1997 - 1998

  In this area I worked as a law inspector going the companies in a strict regard of the regulations in the city, learning to work as a team, improving this area with some new ideas and having recognition from the highest areas in The City Hall resulting in a promotion in a very short time..

• Administrative Assistant

  • 1995 - 1997

  Multi-functional tasks helping in different areas, Delivery of equipment and customer tracking. Multi-functional tasks helping in different areas, Delivery of equipment and customer tracking.