Experience

Eyeflow.AI

• Brazil
• Software Development
• 1 - 100 Employee

• COO & Partner

  • Sep 2018 - Present

  Operations & Strategy Operations & Strategy



SiliconLIFE

• Brazil
• Software Development
• 1 - 100 Employee

• COO & Partner

  • Sep 2018 - Present

  Operations & Strategy Operations & Strategy



VitaminaWeb

• Brazil
• Information Technology & Services
• 1 - 100 Employee

• Partner

  • May 2018 - Apr 2022

  Strategic orientation Strategic orientation



MRM Brasil

• Brazil
• Advertising Services
• 100 - 200 Employee

• CIO

  • Jan 2014 - Mar 2018

  Responsible for IT Projects & Products, CRM/DBM, Innovation, Operations and Infrastructure Responsible for IT Projects & Products, CRM/DBM, Innovation, Operations and Infrastructure



K2 Achievements

• Business Consulting and Services
• 1 - 100 Employee

• Senior Consultant

  • Mar 2007 - Jan 2014

  I've been working in Turnarounds, Merging, Strategic repositioning and business structuring projects in Financial, ContactCenter, Media and Logistics Markets. At Biblion Logistics turnaround, acted as Financial and Administrative Director in 2009, and then assumed company's General Director position during 2010. In 2011, was responsible for Operational new structure and integration at Contax and Dedic's merging process (more than 96K employees). Currently at TV Globo, in a Copyright Modeling Project. Show less



Liq

• IT Services and IT Consulting
• 700 & Above Employee

• IT Manager

  • 2003 - 2007

  Responsible for the Credit Recovery IT product, attending over 20 customers: Telemar, Itaú, ABN, Unibanco, Losango, Carrefour and HSBC. Design and deployment of the solution for Telemar/Contax’s Credit Recovery, managing the largest collection portfolio in the country, which was awarded a prize by ABT (Brazilian Telemarketing association). Creation of the New Technologies and Architecture and System Architecture departments, implementing solutions such as VoIP, SBC/Thin Clients, Linux, Postgre, Voice Recognition and Text to Speach, besides the development of internal products: Predictive Dialer, FrameWork for Sales, Collection and Retention, Internal Billing System, Recorder on demand Show less



SmartClick

• Partner

  • 2002 - 2003

  Idealization and management of the enterprise, along with other two partners, focusing on the development of Web-based solutions. Responsible for the strategic directing, customer relationship and prospecting. Main costumers: Portugal Telecom, Dedic, Mobitel, Listel, Datamídia FCBi and Microsoft. Idealization and management of the enterprise, along with other two partners, focusing on the development of Web-based solutions. Responsible for the strategic directing, customer relationship and prospecting. Main costumers: Portugal Telecom, Dedic, Mobitel, Listel, Datamídia FCBi and Microsoft.



Banco1.net

• Banking

• IT Manager

  • 1999 - 2002

  Responsible for the Technology and Infrastructure departments. Creation, deployment and maintenance of banco1.net’s portal, winner of iBest Financial Services in 2000, 2001 and 2002 and one of the best websites in the country, according to Info Exame magazine in 2001. Development and deployment of a new Banco1.net Internet Banking. Design and deployment of banco1.net’s CRM using the Epiphany tool. Responsible for the system integration with InvestShop on acquisition. Responsible for the Technology and Infrastructure departments. Creation, deployment and maintenance of banco1.net’s portal, winner of iBest Financial Services in 2000, 2001 and 2002 and one of the best websites in the country, according to Info Exame magazine in 2001. Development and deployment of a new Banco1.net Internet Banking. Design and deployment of banco1.net’s CRM using the Epiphany tool. Responsible for the system integration with InvestShop on acquisition.



QuatroA

• IT Coordinator

  • 1998 - 1999

  Responsible for the VARIG Smiles and VARIG Cargo operations and for Special Projects. Elaboration and deployment of the VARIG Crisis operation, integrating the Call Centres of Star Alliance members in North and Latin America in case an air crisis occured. Responsible for the VARIG Smiles and VARIG Cargo operations and for Special Projects. Elaboration and deployment of the VARIG Crisis operation, integrating the Call Centres of Star Alliance members in North and Latin America in case an air crisis occured.



S.Y.B. Lithuania

• IT Services and IT Consulting
• 1 - 100 Employee

• Business Intelligence Consultant

  • 1998 - 1999

  Responsible for the elaboration of DataMarts for the Data Warehouse of CEF Control Department in Brasília, by Sybase. Responsible for the elaboration of DataMarts for the Data Warehouse of CEF Control Department in Brasília, by Sybase.



Itaú Unibanco

• Brazil
• Banking
• 700 & Above Employee

• IT Analyst

  • 1995 - 1997

  Responsible for the migration and integration of Banco Nacional’s DBM. Elaboration, development and deployment of Unibanco’s First CRM, integrating Natural Persons and Corporations DBMs to several channels, such as: ATMs, Telemarketing, Call Centre, Direct Mail, Manager Workstations and Multi-Statement. Responsible for the Natural Persons Data Warehouse Project. Responsible for the migration and integration of Banco Nacional’s DBM. Elaboration, development and deployment of Unibanco’s First CRM, integrating Natural Persons and Corporations DBMs to several channels, such as: ATMs, Telemarketing, Call Centre, Direct Mail, Manager Workstations and Multi-Statement. Responsible for the Natural Persons Data Warehouse Project.



Banco Nacional SA

• Brazil
• 1 - 100 Employee

• Business analyst

  • 1992 - 1995

  Development of the Cross-Selling for Telemarketing and Call Centre System. Responsible for the development and deployment of the Natural Persons DBM. Participation in the Banco Virtual CRM Project (first CRM initiative financial industry in Brazil). Development of the Cross-Selling for Telemarketing and Call Centre System. Responsible for the development and deployment of the Natural Persons DBM. Participation in the Banco Virtual CRM Project (first CRM initiative financial industry in Brazil).