Roberto Vinicius da Silva

Data analystics at TOTVS
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Contact Information
us****@****om
(386) 825-5501
Location
São Paulo, São Paulo, Brazil, BR
Languages
  • Português Native or bilingual proficiency
  • Inglês Full professional proficiency
Skills

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Bio

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Credentials

  • Análise de dados com Python
    Coursera
    May, 2023
    - Nov, 2024
  • Excel para Análise de Dados
    Preditiva Analytics
    Mar, 2023
    - Nov, 2024
  • Big Data Fundamentos 3.0
    Data Science Academy
    Feb, 2023
    - Nov, 2024
  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Dec, 2022
    - Nov, 2024
  • Introdução à Ciência da Computação com Python Parte 1
    Universidade de São Paulo
    Oct, 2021
    - Nov, 2024
  • DevOps & Agile Culture
    FIAP
    Nov, 2020
    - Nov, 2024
  • KanBan Foundation Certificate - KIKF
    CertiProf
    Sep, 2020
    - Nov, 2024
  • Fundamentos Quality Assurance - TestPlan e Boas Praticas
    Alura Cursos Online
    Jul, 2020
    - Nov, 2024
  • Scrum Foundation Professional Certificate (SFPC)
    CertiProf
    Jul, 2020
    - Nov, 2024
  • Become Remote
    Digital Innovation One Inc.
    May, 2020
    - Nov, 2024
  • LEI GERAL DE PROTEÇÃO DE DADOS PESSOAIS (LGPD)
    Senac São Paulo
    Feb, 2020
    - Nov, 2024
  • MTA: Database Fundamentals
    Microsoft
    Jan, 2020
    - Nov, 2024
  • MTA: Networking Fundamentals
    Microsoft
    Jun, 2019
    - Nov, 2024
  • ITIL V3 FOUNDATION
    PeopleCert
    Sep, 2018
    - Nov, 2024
  • MET - Michigan English Test
    Fundação Richard Hugh Fisk
    Dec, 2016
    - Nov, 2024

Experience

  • TOTVS juriTIs
    • Brazil
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Data analystics
      • Apr 2022 - Present

  • Maxxi
    • Brazil
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • N2 Full Support Analyst
      • May 2021 - Jan 2023

      - Customer relationship; - Audit of documents; - Analytics and resolution of problems - Inventory of processes and main issues - Customer relationship; - Audit of documents; - Analytics and resolution of problems - Inventory of processes and main issues

  • Bravo GRC
    • Brazil
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Business Analyst
      • Mar 2021 - Apr 2021

      - Requirements gathering; - Data analysis; - Dashboard development with Bwise tool - Requirements gathering; - Data analysis; - Dashboard development with Bwise tool

  • FGV - Fundação Getulio Vargas
    • Brazil
    • Higher Education
    • 700 & Above Employee
    • Junior Support Analyst
      • Jun 2019 - Mar 2021

      - Creation and management of knowledge base for support - Creation of daily, weekly and monthly reports using Microsoft Excel and SQL Server database; - Incident Management; - Customer service; - Query and change data through SQL. - Definition of testing strategy - Test planning - Execution of functional tests - Test monitoring and reporting using Azure Devops - Creation and management of knowledge base for support - Creation of daily, weekly and monthly reports using Microsoft Excel and SQL Server database; - Incident Management; - Customer service; - Query and change data through SQL. - Definition of testing strategy - Test planning - Execution of functional tests - Test monitoring and reporting using Azure Devops

  • NESS
    • Brazil
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Junior Support Analyst
      • Jan 2019 - Jun 2019

      - Installing and configuring software;- Provide user support;- Equipment configuration;- Diagnosis and resolution of software and hardware problems;- Develop customer inventory to point out needs for improvement;

    • Service Desk Analyst
      • Jun 2018 - Jan 2019

      - Expertise in the preparation of monthly and weekly reports. Documentation of procedures for installation and assistance to operating systems and diagnosis of problems.- Remote monitoring, to ensure equipment operation.

Education

  • Universidade Cidade de São Paulo
    Bacharel em Ciência da Computação
    2015 - 2018
  • Richard Hugh Fisk
    Certificate of Achievement
    2012 - 2016
  • Colégio Miguel
    Windows e Hardware
    2008 - 2014

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