Experience

City of New Brighton

• United States
• Government Administration
• 1 - 100 Employee

• Public Safety Commissioner of the City of New Brighton

  • Jul 2022 - Present



Sunrise Banks

• United States
• Banking
• 100 - 200 Employee

• Relationship Banker II. Bilingual Banker Specializing in Mortgages and other products for immigrants

  • May 2014 - Present

  In my new position with Sunrise Banks at the Como location in St. Anthony Park I am continuing my career in banking with a focus on business banking and deepening relationships with business owners, CEO’s, non-profit and for-profit organizations with a special interest in Commercial Real Estate and business banking products. As a preferred lender banker I would also be able to assist with any SBA loan services and products: • 7(a) Loan Program – Loan proceeds can be used for equipment financing, leasehold improvements, permanent working capital, and acquisition of a business and/or real estate and refinancing of eligible debt. • Express Loans – Streamlined product that works well for revolving line of credit needs. Show less



BMO U.S.

• United States
• Banking
• 700 & Above Employee

• Personal Banker

  • 2007 - Jun 2014

  Developed new business while expanding existing customer relationships, assessing needs, selling bank products and services, and performing all required processing and documentation.Originated consumer loans and closings, opened accounts, handled safe deposit transactions, and conducted branch open/close procedures, including security procedures

• Senior Personal Banker

  • Mar 2010 - May 2014

  Promote and sell banking products/services, provide customer service assistance and perform related duties as required to achieve banking office goals. Handle loan requests, applications and processing. Responsible for ensuring compliance of all policies and procedures effecting the day-to-day operations of the banking office. Coordinate daily meetings and activities for my branch office. Follow up with customers on a weekly and monthly basis to ensure customer satisfaction and account management.Additional Skills:Proficient in Microsoft Office, Power Point, Word, Excel ~ 10 –key/experienced typing skills ~ Strong Organizational and Communication Skills Show less



U.S. Bank

• United States
• Banking
• 700 & Above Employee

• Personal Banker

  • Mar 2003 - Jul 2007

  Managed daily branch operations, with responsibility for staffing, compliance with policies and procedures, and the provision of high quality customer service.• Established and oversaw branch budgets, continually identifying opportunities to improve efficiency and quality while increasing profitability. Developed and implemented initiatives for change.Built a dynamic sales environment, conducting customer profiling, maintaining up-to-date knowledge of all Bank products and services, proactively expanding customer usage levels and ensuring retention. Show less

• Customer Service Manager

  • Jun 2004 - Jun 2007

  Managed daily branch operations, with responsibility for staffing, compliance with policies and procedures, laws and regulations, and the provision of high quality customer service.Hired, supervised, and supported staff, assigned work, appraised staff performance and ensured training, mentoring, and coaching. Managed incentive plans and encouraged continuous improvement.Ensured satisfactory performance in RQA assessments and operational audits.Responded to escalated customer questions or concerns, negotiating mutually agreeable resolutions.Established and oversaw branch budgets, continually identifying opportunities to improve efficiency and quality while increasing profitability. Developed and implemented initiatives for change.Built a dynamic sales environment, conducting customer profiling, maintaining up-to-date knowledge of all Bank products and services, proactively expanding customer usage levels and ensuring retention Show less