Roberto Torres
IT Server/Network Administrator at Sibley Heart Center Cardiology- Claim this Profile
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Bio
Credentials
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Microsoft Certified IT Professional (MCITP)
MicrosoftJun, 2012- Oct, 2024 -
CompTIA Network+
CompTIAMay, 2014- Oct, 2024 -
CCNA
Cisco SystemsFeb, 2010- Oct, 2024
Experience
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Children's Healthcare of Atlanta Cardiology
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United States
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Hospitals and Health Care
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100 - 200 Employee
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IT Server/Network Administrator
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Jul 2018 - Present
•Maintain Sibley network and server infrastructure including firewalls, switches, Servers, email, and network security environment.•Responsible for patching and firmware upgrades of the network and server infrastructure.•Administer Sibley’s Microsoft 365 Environment which includes but not limit to Exchange Online, Azure AD, Microsoft Teams, and SharePoint online.•Lead and support the rollout of IT projects which may include the Install or upgrade of equipment, software, and systems. •Provide an Escalated support level to the Sibley IT team.•Assist with Software Deployment, and Software License management•Ensure Backups are being performed and stored correctly. •Maintaining equipment inventory of server and network assets. Show less
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Desktop / Sever Technician
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Jul 2016 - Jun 2018
-Software support for Microsoft and Apple operating systems and commonly found applications-Prepares workstation by configuring hardware, software, and network interface cards, printers, and peripherals-Support workstation performance by troubleshooting and resolving desktop issues; responding to and correcting problems; researching and developing solutions; keeping inventory of all systems-Enhance workstation performance by installing upgrades; researching and providing input for new technology; recommending improvements-Troubleshoot problems around network and remote connectivity-Deliver multi-tier technical support on issues ranging from user accounts, VPN support, and Exchange Server re-configuration within our managed corporate environments-Document all work on a ticket work queue system. Ensuring tickets are updated on a daily basis-Effectively communicate service outages internally and externally, and escalate tickets appropriately-Provide after-hours and weekend support on a rotational basis Show less
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Leapfrog Services
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Field Service Technician
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Mar 2014 - Jul 2016
-Software support for Microsoft and Apple operating systems and commonly found applications -Prepares workstation by configuring hardware, software, and network interface cards, printers, and peripherals -Support workstation performance by troubleshooting and resolving desktop issues; responding to and correcting problems; researching and developing solutions; keeping inventory of all systems -Prepare clients by conducting training in use of equipment and references; developing resources -Enhance workstation performance by installing upgrades; researching and providing input for new technology; recommending improvements -Document actions by completing forms, reports, logs, and records -Troubleshoot problems around network and remote connectivity -Deliver multi-tier technical support on problems ranging from account problems to VPN support to Exchange Server re-configuration within our managed corporate environments -Maintain personal ticket work queue, ensuring tickets are updated on a daily basis to achieve productivity to both client and Leapfrog -Effectively communicate service outages internally and externally, and escalate tickets appropriately -Provide after-hours and weekend support on a rotational basis Show less
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FODAC
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Network / Computer Technician
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Jan 2013 - Mar 2014
-Assist the Network Administrator on the daily task of maintaining the FODAC Network -Administer a Windows server 2012 Network with Cisco Routers, Switches, and Firewall in the PC Shop -Work in the FODAC PC Repair Shop to Refurbish PC systems to sell in the FODAC Thrift store -Build, administer, and Maintain an Image Server for the FODAC PC Shop -Perform Diagnostics and Troubleshoot, Re-Image, Repair and Maintain workstations -Assist the Network Administrator on the daily task of maintaining the FODAC Network -Administer a Windows server 2012 Network with Cisco Routers, Switches, and Firewall in the PC Shop -Work in the FODAC PC Repair Shop to Refurbish PC systems to sell in the FODAC Thrift store -Build, administer, and Maintain an Image Server for the FODAC PC Shop -Perform Diagnostics and Troubleshoot, Re-Image, Repair and Maintain workstations
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IT Technician
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Jun 2009 - Jan 2013
* Provide numerous IT services which include installing, upgrading, and maintaining system hardware and software * Perform Diagnostics and Troubleshoot, Re-Image, Repair and Maintain workstations * Install and configure hardware and software to Secure and Monitor Wired and Wireless Networks * Trouble shoot technical issues over the phone and remotely * Provide numerous IT services which include installing, upgrading, and maintaining system hardware and software * Perform Diagnostics and Troubleshoot, Re-Image, Repair and Maintain workstations * Install and configure hardware and software to Secure and Monitor Wired and Wireless Networks * Trouble shoot technical issues over the phone and remotely
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Social Service Case Manager
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Oct 2002 - May 2006
* Manage the level of risk in cases of abuse, neglect, and exploitation of children * Implemented appropriate action to provide interventions, assessments, and case management * Assisted Juvenile Court System and the Special Assistant to the Attorney General (SAAG) with cases * Collected evidence, served parents with summons, subpoena witnesses, and preparing witnesses to testify * Assisted customers in solving service issues quickly and effectively * Participated in micro marketing and community outreached programs Show less
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Columbia University Irving Medical Center
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United States
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Hospitals and Health Care
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700 & Above Employee
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Administrative Assistant
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Mar 2001 - Mar 2002
*Worked closely with University physicians and Address their professional needs * Reviewed and inspected CPPN membership applications for accuracy and completeness. Complete initial application checklist and route applications according to CPPN policies and procedures * Assure that the Information on the Database correct and complete * Produced monthly reports for physician, departmental administrators, and billing office personnel * Performed general office duties in a fast pace, multi-task, and detail oriented office environment * Handled credentialing paperwork for physician’s health care plan applications * Handled credentialing paper work for physician's University Appointments Applications Show less
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Education
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2007 - 2009
Gwinnett Technical College
Associate's degree, Network Specialist -
1995 - 2000
State University of New York College at Buffalo
Bachelor of Arts (B.A.), Political Science and Government
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