Roberto Russo
Product and Customer Experience at CVing- Claim this Profile
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Inglese Professional working proficiency
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Italiano Native or bilingual proficiency
Topline Score
Bio
Federico Naef Warda
I had the privilege to collaborate with Roberto on planning and operational activities, and I appreciated various factors, such as the organizational ease and his clarity of exposure. We operated using even the Office Suite, in which Roberto possesses advanced knowledge. A few situations required us to interact in English and Roberto demonstrated efficient written and oral communication skills.
Marco Vassalli
Pur essendo un ragazzo molto giovane, Roberto ha sempre dimostrato una grande attenzione e dedizione al lavoro, superando tutte le nostre richieste di KPI. Attento, gentile con i clienti, sempre in orario e con una estrema professionalità. Consiglierei sicuramente di avere Roberto nel vostro team.
Federico Naef Warda
I had the privilege to collaborate with Roberto on planning and operational activities, and I appreciated various factors, such as the organizational ease and his clarity of exposure. We operated using even the Office Suite, in which Roberto possesses advanced knowledge. A few situations required us to interact in English and Roberto demonstrated efficient written and oral communication skills.
Marco Vassalli
Pur essendo un ragazzo molto giovane, Roberto ha sempre dimostrato una grande attenzione e dedizione al lavoro, superando tutte le nostre richieste di KPI. Attento, gentile con i clienti, sempre in orario e con una estrema professionalità. Consiglierei sicuramente di avere Roberto nel vostro team.
Federico Naef Warda
I had the privilege to collaborate with Roberto on planning and operational activities, and I appreciated various factors, such as the organizational ease and his clarity of exposure. We operated using even the Office Suite, in which Roberto possesses advanced knowledge. A few situations required us to interact in English and Roberto demonstrated efficient written and oral communication skills.
Marco Vassalli
Pur essendo un ragazzo molto giovane, Roberto ha sempre dimostrato una grande attenzione e dedizione al lavoro, superando tutte le nostre richieste di KPI. Attento, gentile con i clienti, sempre in orario e con una estrema professionalità. Consiglierei sicuramente di avere Roberto nel vostro team.
Federico Naef Warda
I had the privilege to collaborate with Roberto on planning and operational activities, and I appreciated various factors, such as the organizational ease and his clarity of exposure. We operated using even the Office Suite, in which Roberto possesses advanced knowledge. A few situations required us to interact in English and Roberto demonstrated efficient written and oral communication skills.
Marco Vassalli
Pur essendo un ragazzo molto giovane, Roberto ha sempre dimostrato una grande attenzione e dedizione al lavoro, superando tutte le nostre richieste di KPI. Attento, gentile con i clienti, sempre in orario e con una estrema professionalità. Consiglierei sicuramente di avere Roberto nel vostro team.
Experience
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CVing
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Italy
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Human Resources Services
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1 - 100 Employee
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Product and Customer Experience
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May 2021 - Present
Collecting and monitoring customer satisfaction KPIs (CSAT, CES, NPS) using Zendesk Explore to identify relevant customer insights to transform in actions Defining and revising customer experience of new and in-life products or services Working on CEX continuous improvement, analyzing as-is processes, managing E2E test on in life products or services, collecting insights from customers’ KPIs Contributing ideas for the improvement of the Product Reviewing software bug reports and highlighting problem areas Identifying quality issues and creating test reports Collaborating with the design team to solve application faults Show less
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McFIT Italia
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Italy
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Real Estate
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1 - 100 Employee
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Credit Collector Agent
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Sep 2020 - May 2021
Actively calling and negotiating with customers to collect credit Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed ------------- Chiamate outbound verso abbonati con insoluti, negoziando piani di rientro Registrazione e monitoraggio pagamenti Actively calling and negotiating with customers to collect credit Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed ------------- Chiamate outbound verso abbonati con insoluti, negoziando piani di rientro Registrazione e monitoraggio pagamenti
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Deliveroo
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United Kingdom
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Internet Marketplace Platforms
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700 & Above Employee
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Customer Service Agent
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Nov 2019 - Jun 2020
Reviewing and responding to customer queries using tools such as Zendesk Managing internal escalations - via both Workplace and Gmail in an efficient and timely manner to guarantee customer satisfaction and brand loyalty with every enquiry --------- Gestione delle chiamate inbound di clienti e partner Gestione della chat e email dei clienti e collaboratori Reviewing and responding to customer queries using tools such as Zendesk Managing internal escalations - via both Workplace and Gmail in an efficient and timely manner to guarantee customer satisfaction and brand loyalty with every enquiry --------- Gestione delle chiamate inbound di clienti e partner Gestione della chat e email dei clienti e collaboratori
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Arvato Bertelsmann
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Brazil
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Customer Service Agent
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Jul 2017 - May 2018
Manage large amounts of incoming phone calls Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents --------------- Customer Service in italiano e inglese per inbound, email e chat per diverse commesse: Diesel, Guess e Booking.com Manage large amounts of incoming phone calls Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents --------------- Customer Service in italiano e inglese per inbound, email e chat per diverse commesse: Diesel, Guess e Booking.com
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Community
