Experience

HOLLY HUNT

• United States
• Furniture and Home Furnishings Manufacturing
• 200 - 300 Employee

• Project Manager

  • May 2013 - Present

  Kansas City, Missouri Area

• Lead Application Support Specialist

  • Apr 2007 - May 2013

  Greater Chicago Area • Pioneered an ERP help desk and knowledge center within the company. • Served as team lead during vendor selection and development of product configuration tool. • Lead training during WM Provia Warehouse Management Systems implementation. • Interviewed and selected candidates for Application Support role. • Trained Application Support associates and wrote year-end performance reviews. • Provided Level 2 technical support for enterprise applications such as MS Dynamics NAV and… Show more • Pioneered an ERP help desk and knowledge center within the company. • Served as team lead during vendor selection and development of product configuration tool. • Lead training during WM Provia Warehouse Management Systems implementation. • Interviewed and selected candidates for Application Support role. • Trained Application Support associates and wrote year-end performance reviews. • Provided Level 2 technical support for enterprise applications such as MS Dynamics NAV and WMS. • Implemented systems related requests from multiple business units and set priorities to ensure cross-departmental continuity. • Collaborated with the production department to ensure cost and inventory was accurate during seasonal product launches. • Consulted with finance, operations and purchasing departments regarding product costing and inventory related issues. • Facilitated new hire orientation classes for corporate employees as well as sale staff across seven showrooms nationwide. • Identified knowledge gaps and created role specific training programs.



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Installation Coordinator

  • Nov 2005 - Apr 2007



Home Depot

• Construction
• 700 & Above Employee

• Team Lead

  • Jun 2004 - Nov 2005

  Developed training models implemented nation wide within Home Depot Customer Contact Centers. Management of the HD Learning Team comprised of seven Team Leads. Coached customer service associates to improve service, quality and efficiency when handling customer issue. Coordinated with The Home Depot’s staffing partner with the goal of retention & development of employees. Developed and delivery of customer service training for new and existing associates.