Roberto Ricobaldi

Responsible of Scouting Department at Club Atlético de Madrid
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Contact Information
us****@****om
(386) 825-5501
Location
Madrid, Community of Madrid, Spain, ES
Skills

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Julio Montes

Roberto did a great job coordinating a newly born group as ISD. He was always vigilant filtering and tuning work demand in order to guarantee IDE success and Total Customer Experience. He has depth knowledge of EMC Business cycle from sales position to EMC post sales support. He has great communication, social and negotation skills. He is a very devoted worker and a generous colleague.

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Credentials

  • Curso Power BI 360
    Objetivo Analista
    Oct, 2022
    - Nov, 2024
  • PRINCE2 Foundation
    EXIN
    May, 2014
    - Nov, 2024
  • ITIL v3 Foundations
    EXIN
    Apr, 2014
    - Nov, 2024
  • Cloud Infrastructure and Services
    EMC
    Mar, 2014
    - Nov, 2024
  • VNX Specialist Certification
    EMC
    Nov, 2012
    - Nov, 2024
  • ISM Proven Certificate
    EMC
    Jun, 2011
    - Nov, 2024
  • Lean Foundation
    Exam
    Sep, 2016
    - Nov, 2024

Experience

  • Club Atlético de Madrid
    • Spectator Sports
    • 400 - 500 Employee
    • Responsible of Scouting Department
      • Oct 2021 - Present

      Currently working in the scouting department for Atlético de Madrid first women soccer team. Currently working in the scouting department for Atlético de Madrid first women soccer team.

  • RicobaldiSoccer
    • Madrid, Community of Madrid, Spain
    • Director
      • Feb 2015 - Sep 2021

      Representative in women's football for more than 6 years, creating a new company, and when women's football was hardly of social interest. In this period we have helped more than 250 players and some coaches to find new clubs, opportunities where they can continue growing, and where they can continue developing their studies or combining it with the work they want to do in the future, once they leave the green. It's been a wonderful few years!!! Representative in women's football for more than 6 years, creating a new company, and when women's football was hardly of social interest. In this period we have helped more than 250 players and some coaches to find new clubs, opportunities where they can continue growing, and where they can continue developing their studies or combining it with the work they want to do in the future, once they leave the green. It's been a wonderful few years!!!

  • WiZink
    • Spain
    • Banking
    • 400 - 500 Employee
    • Deployment Manager ITSM
      • Jul 2017 - Oct 2018

      I’m currently working as a Change Deployment Manager coordinating different suppliers and the infrastructure changes, evaluating risks and system impacts during HW and SW implementations. Project management with business, UAT Testing Team and different suppliers e.g. Everis, BT, Indra, etc. We are already using the ITSM ticketing tool to manage and control every change ticket opened by suppliers. I’m currently working as a Change Deployment Manager coordinating different suppliers and the infrastructure changes, evaluating risks and system impacts during HW and SW implementations. Project management with business, UAT Testing Team and different suppliers e.g. Everis, BT, Indra, etc. We are already using the ITSM ticketing tool to manage and control every change ticket opened by suppliers.

  • BT Group
    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Service Client Relationship/Account Management
      • Feb 2017 - Jul 2017

      Acting as a primary contact for WiZink customer. SLA´s management and control. Project management role by having meetings with internal and external PM´s. Service Management for WiZink end to end. Change and Infrastructure problem solving (by priority P1, P2, P3...) by managing BT internal technician teams, suppliers and Production Support WiZink team. Acting as a primary contact for WiZink customer. SLA´s management and control. Project management role by having meetings with internal and external PM´s. Service Management for WiZink end to end. Change and Infrastructure problem solving (by priority P1, P2, P3...) by managing BT internal technician teams, suppliers and Production Support WiZink team.

  • VIEWNEXT
    • Spain
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Service Manager
      • Feb 2015 - Feb 2017

      - Plan and coordinate the delivery of services and solutions of full lifecycle projects in different IT environments as a Disaster Recovery, Virtualization and Cloud customer transformation. - Supervises the SLA´s for different customers and meet contractual scope and quality of services levels agreed by contract. - Coordinate and manage the delivery of services being responsible of managing resources and monitoring service reports in 24x7. - Processes automatization. - Acting as a primary interface to customers. - Currently managing a team of 30 technicians to deliver and implement the solution services and customer after sales support in 24x7. - Offering to customers new sales opportunities in order to improve their IT Infrastructure, e.g. disaster recovery, server virtualization, cloud services, among others. Show less

  • Dell EMC
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Service Delivery Manager
      • Jul 2009 - Apr 2014

      - Plan and coordinate the delivery of services and solutions of full lifecycle projects in different IT environments.- Team management a Service Delivery group formed by 16-20 IDE (Implementation Delivery Engineers).- Daily service management coordination of the delivery team by assigning and coordinating projects and customer support activities with EMC teams (Ireland, La India and Egypt) using Servigistics Work Flow Management Tool.- Evaluate, supervise and define the services to be implemented and following the customer solutions and CPD transformation (DR, Virtualization, Cloud Platform).- Resource and project service management.- Coordinate and manage the delivery of services being responsible of managing resources and monitoring service reports.- Supervises the SLA´s for each customer and meet contractual scope and quality of services levels agreed by contract.- Offer and sell new services to customers in order to improve their IT environments and business requirements being coordinated with pre-sales and sales teams.- Management the renewal of maintenance service contracts.- Management and coordination of national and international services support teams the delivery of services and the customer issues and escalations, working as a single point of contact and ensure the resolution of escalations as customer expects.- Responsible of services level goal achievement and succeed in customer satisfaction.- Management of KPI´s, following them up and establishing the implementation of new metrics and procedures to accomplish company service delivery goals achievement.- Weekly review and follow up accomplishment of KPI metrics expectations by maintaining conference calls with EMEA Delivery Service teams.- Responsibility for results in terms of customer service satisfaction and contract management lifecycle.- Experience in leading a team and 5 years of managing experience.- Acting as a primary interface to the customer. Show less

    • Sales Partner Territory Manager
      • Jan 2007 - Jul 2009

      - I was working as a Sales Territory Rep during this period in EMC.- I was responsible to develop a new territory with my own accounts for looking new distributors/partnerships and customers located in this area to prospect and identify new solution selling opportunities.- I was coordinating internally EMC resources and Partner Presales Team to give them some EMC product and solutions training to look for a new sales strategy to identify new opportunities with them.- I was working closely with EMC Inside Sales Team (located in Cork, Ireland) to get all sales opportunities qualified by them and follow-up all these new opportunities visiting the customers in my territory assigned.- Weekly working with Global Marketing Team to launch Bundle quarterly Solutions and follow up all these sales opportunities and qualified them with Inside Sales Team.- Quarterly execution of Blitz Days in conjunction with different partnerships in which we were arranging Conference Calls and offering together the best HW/SW solution selling to existing customer install base and new customer prospects.- Weekly communication with Inside Sales Team to get and update the different customer solution sales opportunities qualified by launching marketing and partner campaigns.- I was building and maintaining a strong and seamless relationship with customers and distributors/partnerships to increase my network of contacts.- I had to prepare a quarterly strategic Business Plan in order to review and make a presentation on how I was going to get market share and which sales strategy must be applied in my territory assigned.- Weekly and quarterly Forecast Meeting review with the Sales Team and Inside Sales Team to follow up and update all sales opportunities. Show less

    • Sales Partner Support Assistant
      • Jul 2005 - Dec 2006

      - I was working as a sales back office team member for daily support to Sales Account Team and work closely with field EMC resources, distributors and partners.- I was responsible of a daily customer management to follow up all weekly/quarter/year sales opportunities and product renewals.- Daily meetings with Sales Department in order to make products configurations in Direct Express System adjusting price and margin for sale and handling their customer and partnership calls.- I was developing and preparing technical product proposals for customers and partners.- Work very closely with EMC presales department and partners to verify all lines of products, maintenance and services sent to customers and partners.- Weekly forecast meeting with Sales Rep Team to help them updating and follow up their forecast reporting of all quarter/year sale opportunities (Commit/strong upside/upside and pipeline).- Control over documentation to be delivered for public tender opportunities adjusting different products pricing/margin and service/maintenance offering.- I was working with Sales Account and Presales Team, and different distributors/partners during this period at EMC. Show less

    • Finance Accounting
      • Nov 2003 - Jul 2005

      - Expenses review incurred in each Project and margin review.- Revenue control of each project.- Request special Projects discounts with US Finance Department.- Weekly meetings with Sales Teams in order to review the sales margins and profitability of all projects sold by the company.- Each employee has a cost limit for their expenses and I had to control this costs reporting by their cost center.- I had to help every quarter closing period to make an expenses allocation between the different EMC areas for reporting expenses reported by EMC employees (different Cost Center). Show less

Education

  • UCAM Universidad Católica San Antonio de Murcia
    Master's degree in Sports, Big Data Deportivo
    2022 -
  • Universidad Carlos III de Madrid
    Master's degree, IT Management
    2002 - 2003
  • Universidad de Alcalá
    Bachelor's degree, Business/Managerial Economics
    1997 - 2001

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