Manager of Online & Sattelite Programs

• Sep 2023 - Present

Learning Technology Supervisor

• Jul 2019 - Jul 2023

Manage all day-to-day activities using Docebo Learning Management System for the organization Create and curate course shells, content, and learning plans, setting up all settings according to department standards. Manage all day-to-day activities using Docebo Learning Management System for the organization Create and curate course shells, content, and learning plans, setting up all settings according to department standards.

Student Success Coordinator

• Jul 2016 - Jun 2019

Implement Everspring Inc. Outreach and Retention plan for the School of Business and School of Education programs for University of Kansas and School of Information programs for Kent State University. Revise program plans for students and process necessary requirements with the department when indicating leave of absence. Implement Everspring Inc. Outreach and Retention plan for the School of Business and School of Education programs for University of Kansas and School of Information programs for Kent State University. Revise program plans for students and process necessary requirements with the department when indicating leave of absence.

Program Manager

• Mar 2014 - Jun 2016

Advise the A.L.M.A. (Assisting Latin@s to Maximize Achievement) Program• Coordinate & plan in partnership with ALMA Core for ALMA Orientation including workshops, entertainment, transportation, volunteer trainings, & all logistics• Coordinate & plan in partnership with ALMA Core for year-long mentorship ALMA Mentorship Program including mentor training, coordinating workshop, & events. Strategically implement communications through various platforms• Provide oversight on social media proceduresManage department website contentAdvising• Advise the Native American Student Association• Advise the Michigan Latin@ Assembly • Advise Hip-Hop Congress • Hold open advising hours for students & student organizations as neededSupervise/advise three undergraduate students • Assist students in their professional development Co-coordinate & implement My Brothers Lunch Series • Coordinate My Brothers Committee meetings• Coordinate & implement logistics of program including budget trackingCoordinate Heritage Month Committee MeetingsAssist in the planning for Dance of Mother Earth Powwow by supporting the Native American Student AssociationCoordinate & implement programs focused on social justice through the lens of race & ethnicity Serve on various committees to support student services Show less

Multicultural Program Specialist

• Mar 2014 - Nov 2014

Advise students and student organizations in the developing and coordinating of programs. Work with institutional units on organizational structure and functions.

Graduate Student

• Sep 2011 - Jun 2014

Minority Student Engagement & Involvement Intern

• Sep 2013 - Apr 2014

Engage and advise underrepresented students and student organizations regarding programs, campus involvement and coalition building. Coordinate and execute campus programs with campus partnerships and external units.

Midwest Regional Director: Michigan Ohio Region

• Mar 2012 - Dec 2012

Membership Relations Coordinating. Academic Advising. Conflict Management. Conduct presentation and interview potential candidates. Follow up with institutional administration and academic advisors as needed. Assist in event coordinating. Membership Relations Coordinating. Academic Advising. Conflict Management. Conduct presentation and interview potential candidates. Follow up with institutional administration and academic advisors as needed. Assist in event coordinating.

Adjunct Professor

• Jul 2012 - Aug 2012

Conduct in class lectures. Participate in the academic assessment of students and student assignments. Calculate grades per assignments and overall final grades. Tutor students outside the classroom as needed. Provide peer advising. Conduct in class lectures. Participate in the academic assessment of students and student assignments. Calculate grades per assignments and overall final grades. Tutor students outside the classroom as needed. Provide peer advising.

Contract Quality Assurance Associate

• Jan 2011 - Apr 2012

• Critique New Enhanced Ordering interactions with Domino’s Pizza customers. • Report issues relating to customer care and department. • Create weekly reports to increase Domino’s Pizza customer satisfaction. • Research Customer Care cases thoroughly detailing event for further analysis and report. • Serve as consultant for International NEO centers for improving quality and procedures. • Critique New Enhanced Ordering interactions with Domino’s Pizza customers. • Report issues relating to customer care and department. • Create weekly reports to increase Domino’s Pizza customer satisfaction. • Research Customer Care cases thoroughly detailing event for further analysis and report. • Serve as consultant for International NEO centers for improving quality and procedures.

Internet Marketing Representative

• May 2009 - May 2010

· Conducted Internet research · Survey taking · Engaged in Telemarketing sales · Trained new employees · Data entry and other administrative duties · Conducted Internet research · Survey taking · Engaged in Telemarketing sales · Trained new employees · Data entry and other administrative duties

Member Relations Coordinator Intern

• Oct 2009 - Jan 2010

· Coordinate meetings for Member Relations Managers, · Took notes at internal meetings, · Helped identify and follow up and next steps from meetings held. · Updated Merit members contact information and sales leads in internal database(s). · Developed mailing lists of Member Contacts. · Assisted MR Managers in market research. · Coordinate meetings for Member Relations Managers, · Took notes at internal meetings, · Helped identify and follow up and next steps from meetings held. · Updated Merit members contact information and sales leads in internal database(s). · Developed mailing lists of Member Contacts. · Assisted MR Managers in market research.

Data Entry Clerk

• Jun 2008 - Nov 2008

Data Entry of student package including contact information, payment type, and total paid. Filed and archived finished batches according to schools and employee who completed batch. Shipping and Receiving prepping all outbound and gathering all in bound items. Data Entry of student package including contact information, payment type, and total paid. Filed and archived finished batches according to schools and employee who completed batch. Shipping and Receiving prepping all outbound and gathering all in bound items.

Board Operator

• Aug 2006 - Mar 2008

Produce live on air shows. Produce live on air shows.