Roberto M. Aldea

Field Service Manager at MRC Smart Technology Solutions, A Xerox Company
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Contact Information
us****@****om
(386) 825-5501
Location
San Francisco Bay Area
Languages
  • English Full professional proficiency
  • Tagalog Native or bilingual proficiency

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Credentials

  • Lean Six Sigma Green Belt Certification
    Xerox

Experience

  • MRC Smart Technology Solutions
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Field Service Manager
      • 2012 - Present

      Manage Bay Area Field Service Technicians, Technical Specialists, and On -Site Technicians. Responsible for Financial profit for technical service teams through Post Sale Revenue, while Controlling Cost of goods sold, labor, parts, travel and supplies. Responsible for team's Customer satisfaction and achieving Service Level targets. Manage Bay Area Field Service Technicians, Technical Specialists, and On -Site Technicians. Responsible for Financial profit for technical service teams through Post Sale Revenue, while Controlling Cost of goods sold, labor, parts, travel and supplies. Responsible for team's Customer satisfaction and achieving Service Level targets.

  • Xerox
    • United States
    • Business Consulting and Services
    • 700 & Above Employee
    • Field Service Manager
      • 1996 - 2012

      Field Service Manger responsible for Service level achievement for the Bay Area Field Service Engineering team. Involved in Profit and Loss analysis with Region Manager . Managed team to achieve high Customer Satisfaction results, high Profitability and high level of service level achievement. Field Service Manger responsible for Service level achievement for the Bay Area Field Service Engineering team. Involved in Profit and Loss analysis with Region Manager . Managed team to achieve high Customer Satisfaction results, high Profitability and high level of service level achievement.

Education

  • De La Salle University
    Bachelor's degree, Mechanical Engineering
  • Golden Gate University
    Master of Business Administration (M.B.A.), Business Administration and Management, General

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