Salesforce CPQ Administrator

• Nov 2022 - Present

Salesforce Developer/Consultant

• Feb 2019 - Aug 2022

As a Technical Consultant, I had worked on over 10 Salesforce projects ranging from Sales, Service and Community cloud. I have a strong track record of choosing the right solutions for my clients and helping them make the most out of their Salesforce investment. I also have many years of experience in troubleshooting data or connectivity issues that may occur from third party apps or codes that integrates with Salesforce. Tools Used: • Salesforce CRM (Sales Cloud, CPQ, Partner Portal), Workbench, Dataloader, Jira, Github, VSCode and Slack. Key Accomplishments and Responsabilities: • Work with different Salesforce organizations doing customizations and fixing bugs through JIRA tickets. • Assist with different projects such as Lightning knowledge migration, code customization, data clean up, etc. • Work in a scrum setting while using JIRA to resolve run the business issues and functional initiatives. • Work with Salesforce Community Portal (DocuSign Partner Portal) Show less

Junior Developer

• Aug 2017 - Jan 2019

As a Microsoft CRM developer, I worked with QA and Business Analyst to provide support in terms of testing and completing client tasks. Furthermore, assisted senior developer on different debugging tickets and helped business resolve issues in regards to system integration involving Microsoft CRM and integrations. Systems Involved: • Microsoft CRM, ASP.NET (MVC) and Microsoft GP (Great Plains-OnPremise) Key Accomplishments and Responsabilities: • Updating/Modifying Microsoft CRM scripts • Creating ASP.NET MVC pages with the use of C# and Javascript • Customization regarding to Microsoft CRM (workflows, business flows, roll-up and calculated fields) • Integration project with Microsoft Dynamics GP using eConnect (Customer, Vendors, Items, BOMs, Assemblies, Inventory Adjustments) • Writing and editing SQL store procedures Show less

Analyst/Developer

• Sep 2016 - Jul 2017

As a Salesforce Analyst, my primary focus is to develop new enhancements to a AppExchange app that facilitates the sales processes of the retirement home industry. I am also responsible for setting up the software for new clients and provide ongoing supports to them via email or phone. I have experience working with clients to define business requirements and turn them into technical specs, which will then be implemented in the application in future release. Tools Used: • Excel, SalesForce, Conga Composer and Analysis Key Accomplishments and Responsabilities: • Creation of reports with the combination of Conga Composer and Excel to deploy into Salesforce organization. • Work with SOQL queries to filter data and assemble reports to manage data quality of Organizations. • Salesforce administrator for several organizations. • Use of FreshDesk to answer customer tickets and provide phone and online support. • Use scripts to set up metadata in different organizations. Show less

Developer Co-op (Intership)

• Apr 2016 - Aug 2016

Key Accomplishments and Responsabilities: • Maintain and create VBA macros for different departments with the purpose of report automation, data organization and filtering. • Creation of C# programs to automate email (SMTP and Outlook) services while using Microsoft Database Management Studio. Key Accomplishments and Responsabilities: • Maintain and create VBA macros for different departments with the purpose of report automation, data organization and filtering. • Creation of C# programs to automate email (SMTP and Outlook) services while using Microsoft Database Management Studio.

Programmer/Analyst (Internship)

• Sep 2015 - Dec 2015

Key Accomplishments and Responsabilities: • Come up with adaptable solutions in regards to Javascript for Sharepoint. • Modify HTML, CSS and scripts. • Manage website functionality. Key Accomplishments and Responsabilities: • Come up with adaptable solutions in regards to Javascript for Sharepoint. • Modify HTML, CSS and scripts. • Manage website functionality.

Quality Assurance (Intership)

• May 2015 - Aug 2015

Key Accomplishments and Responsabilities: • Software Testing, Report Writing, Bug Verification/Validation and Log/Database Analysis Key Accomplishments and Responsabilities: • Software Testing, Report Writing, Bug Verification/Validation and Log/Database Analysis

Computer Lab Assisstant

• Jan 2015 - Apr 2015

Key Accomplishments and Responsabilities: • Tutoring, Professor Assistant and Assignment Marking Key Accomplishments and Responsabilities: • Tutoring, Professor Assistant and Assignment Marking