Experience

EML

• Australia
• Insurance
• 700 & Above Employee

• Mobile Claims Specialist

  • Aug 2020 - Present



Gallagher Bassett

• United States
• Insurance
• 700 & Above Employee

• Return to Independence Specialist

  • Sep 2019 - Aug 2020



Kent Institute Australia

• Higher Education
• 1 - 100 Employee

• Manager Student and Campus Services

  • May 2019 - Sep 2019

  Responsible for managing student support services for Higher Education and VET students across the Sydney and Melbourne campuses. This includes responsibility for the implementation and quality of student administration, career services, counselling services, alumni engagement, admissions, student finance and operations on a daily basis. The objective of this role is to develop and carry out activities and programs that enhance and support Kent’s focus on adopting best practices, building industry links, encouraging diversity and empowering students.



Kaplan Business School

• Australia
• Education Management
• 200 - 300 Employee

• Student Experience Officer

  • Jun 2017 - May 2019

  Kaplan Business School specialises in providing higher education programmes in business and accounting to international and domestic students. Responsible to provide excellent customer service, advice, guidance and support to students regarding KBS programs and services and responding professionally, accurately to students inquiries. Kaplan Business School specialises in providing higher education programmes in business and accounting to international and domestic students. Responsible to provide excellent customer service, advice, guidance and support to students regarding KBS programs and services and responding professionally, accurately to students inquiries.



Cambridge College International

• Australia
• Education Administration Programs
• 1 - 100 Employee

• English Second Language Teacher

  • Jan 2014 - Dec 2017

  Worked evening shifts as a second job. I taught both General and Academic English. Worked evening shifts as a second job. I taught both General and Academic English.



McCarthy Group

• Executive Assistant To Chief Executive Officer

  • Sep 2014 - May 2017

  Assisting and supporting the CEO in a well-established yet still growing business. I made myself known to be on top of my work at all times (excellent time management skills) with a keen eye for detail and ability to meet deadlines. This position has seen me work in supporting key strategic initiatives as well as the day-to-day. A sense of humour and the ability to think one step ahead with an open mind has helped me to succeed in this role. Assisting and supporting the CEO in a well-established yet still growing business. I made myself known to be on top of my work at all times (excellent time management skills) with a keen eye for detail and ability to meet deadlines. This position has seen me work in supporting key strategic initiatives as well as the day-to-day. A sense of humour and the ability to think one step ahead with an open mind has helped me to succeed in this role.



Cava

• Store Manager

  • Jun 2012 - Aug 2014

  Overview: Joined a much challenged work environment and doubled its profit within the first year. Key accountabilities: • Recruited, trained, supervised staff. • Coordinated with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients). • Managed budgets. • Maintained statistical and financial records. • Promoted and marketed the business on Social Media. • Dealt with customer queries and complaints. • Oversaw pricing and stock control. • Ensured compliance with health and safety legislation. • Prepared promotional materials and displays.



Diego Olgiati & Corrado Moretti Law Firm

• Paralegal

  • Feb 1999 - May 2012

  Overview: Established policies and procedures that brought order to an inefficient environment. Won two cruises on the Mediterranean Sea as a prize for employee of the year in 2001 and 2010. Key accountabilities: • Provided a full range of support services for Senior Lawyers. • In charge of contracts preparation, confidential file management, mail handling, supply ordering and record maintenance. • Coordinated and carried out special events, requests, projects, and communication plans. • Processed timecards, weekly payroll, and accounts payable/receivable. • Improved efficiency by organizing mounds of paperwork into confidential, detail-oriented filing system • Revamped Excel record-keeping and reporting to furnish executives with more accurate financial data • Reduced travel expenses by identifying cost-effective travel agencies and negotiating vendor contracts • Organized weekly events for up to 250 people. • Dealt within a high amount of customers’ phone calls on a daily basis.