Experience

Capilano University

• Canada
• Higher Education
• 400 - 500 Employee

• Manager, Facilities Operations

  • Aug 2017 - Present

  I am responsible for the planning, scheduling and delivery of day to day operations and maintenance of the campus facilities. I foster strong collaborative relationships with a variety of internal and external stakeholders and continually monitor for process improvements.I provide leadership and direction to a multi-disciplinary team including supervisors, maintenance workers, groundskeepers, facilities workers, facilities triage, contractors and project teams. I develop team structure and lead staff by coaching, guiding, and modeling key behaviours/strategies, encouraging dialogue, collaboration, and provide guidance and advice to facilitate resolutions to work issues. I mentor team members to define shared and individual goals, meet target dates and ensure alignment of team goals.I develop and implement Facilities Services strategic operational plans, budgets, policies and procedures. I ensure effective and efficient operations and maintenance of multiple campus buildings and grounds.I ensure services provided are appropriate, integrated, and of high quality. I identify gaps in service delivery and develop strategies to meet the need. I identify and implement strategies to reduce overall ongoing operating costs without impacting quality of service.I develop and administer a range of Facilities Services contracts, ensuring service standards are based on industry standards, have measurable guidelines, are within budgetary resources and that the quality and performance standards are met. I review contracts for operational efficiencies and opportunities for improvement including potential cost savings.I routinely conducts building inspections to check on quality of workmanship, materials, and equipment including review to adherence to current building codes, standards, and OH&S requirements; monitor ongoing maintenance activity to ensure service requests are appropriately executed and expected outcomes are achieved.



Vancouver Community College (VCC)

• Canada
• Higher Education
• 700 & Above Employee

• Manager, Facilities

  • 2010 - 2017

  I oversee the operations, maintenance and repair of building systems, and grounds. I manage and provide effective leadership to staff associated with maintenance services throughout the campus. I am responsible in meeting the strategic and operating objectives established by the College relating to Facilities/Operations Management, within the approved funding limits.I assist in the development of departmental strategic plans within the College’s planning framework. I help develop the department’s annual operating and capital project budgets. I provide project management for capital projects, undertake special projects and other initiatives as assigned.I perform various Finance functions, monitor departmental expenditures, and participate in the reconciliation and balancing of the department’s budget. I work with Procurement in the negotiation of contracts for third party agreements for all external services administered by Facilities Management. I assist with the maintenance of the Facilities Management Operations contracts and associated records. I ensure compliance with College policies and identify liabilities and risks.I participate in preparing summary reports, analyses, and proposal for submission to governmental agencies. I aid with the preparation of required operational reports such as FIS (space management), VFA (facilities condition assessments), and Provincial Census reports.I oversee computers systems such as Web Works (Computerized Maintenance Management System), ESC’s Orca Web (Building Automation System), Fireworks (Fire Safety System Control Platform), and Key Manager/Key Scan (Access Control Systems). I am proficient with financial software such as Fast and Banner.I am also part of various committees that develop and execute College initiatives pertaining to HS&E, strategic energy management & sustainability, emergency preparedness, childcare, convocation, community gardening, filming and event management.



The University of British Columbia

• Canada
• Higher Education
• 700 & Above Employee

• Assistant Operations Manager

  • 2007 - 2010

  I managed the non-academic operations of the Life Sciences Centre, a 560,000 sqft multi-faceted scientific, research and teaching facility. This building accommodates 2,900 people, including principal investigators, research assistants, students, faculty, facilities and administrative staff.The position entailed project management; managing day-to day building operations; preparing and managing budgets; training, scheduling and supervising staff; developing and implementing policies, procedures and protocols; building and maintaining relationships with LSC users; managing faculty and staff moves/relocations; providing project coordination and troubleshooting issues associated with property and tenants; overseeing subcontractors hired to implement renovations and space changes for tenants; coordinating materials for special events; administration work; and performing other related duties. I ensured that the users had a professional, well-functioning building to conduct their work. I also acted as the Sustainability Coordinator for the facility.



Simon Fraser University

• Canada
• Higher Education
• 700 & Above Employee

• Operations Supervisor

  • 2006 - 2007

  I was responsible for the management of the University’s physical downtown campus facilities, over 450,000 sqft. The campus serves over 70,000 people annually.My major responsibilities included the management of daily building operations, as well as hiring, training, supervising, and disciplining staff. I managed contractors/vendors responsible for services such as janitorial, building maintenance, furniture, electrical, mechanical, elevator and other facilities related services. I would provide Quality Assurance by inspecting the general conditions of the campus buildings; ensuring preventative maintenance programs ran effectively. I coordinated and monitored work/move/project requests, ensured room/event & new hire set-ups, supervised shipping and receiving/mail services and warehouse/stores. I was on call in order to respond to emergency situations. I prepared budgets and controlled expenditures; obtained and presented cost estimates; acted as the department representative on assigned project development committees; while performing other related duties.



SAP BusinessObjects

• United States
• Software Development
• 700 & Above Employee

• Facilities Coordinator

  • 2004 - 2007

  I was accountable for the operations of the organization’s Canadian Facilities Management portfolio. The position entailed project management for several construction projects of up to $14 million US, overseeing day-to-day building operations, managing building service workers, contracts and record management, and administration work. I ensured that the company had comfortable, well-run buildings to conduct their work efficiently. The principal Vancouver site, over 300,000 sqft, housed more than 2,000 staff, and included a major 24-hour Data Centre.I was responsible for directing Facilities operations, including mechanical, electrical, plumbing, fire protection, space planning and design, furniture systems, custodial services, landscaping, security and capital renewal projects. I ensured consistently high levels of customer service and was responsible for making sure that proactive steps were taken to eliminate Customer problems. I provided leadership, direction and motivation to staff and provided continual quarterly and annual performance planning.I assisted in preparing annual operating & capital budgets. I performed various financial functions relating to procurement and contract management, reporting, monitoring departmental expenditures, and participated in the reconciliation and balancing of the department’s budget. I continuously looked for new, innovative, cost effective and efficient methods and products for managing the facilities.I coordinated and administered company initiatives pertain to Sustainability and Community, HS&E, emergency preparedness, filming, and event management within the facilities.



Crystal Decisions

• Canada
• Software Development
• 1 - 100 Employee

• Facilities Coordinator

  • 2002 - 2004

  I was accountable for the operations of the organization’s Canadian Facilities Management portfolio. The position entailed project management for several construction projects of up to $14 million US, overseeing day-to-day building operations, managing building service workers, contracts and record management, and administration work. I ensured that the company had comfortable, well-run buildings to conduct their work efficiently. The principal Vancouver site, over 300,000 sqft, housed more than 2,000 staff, and included a major 24-hour Data Centre.I was responsible for directing Facilities operations, including mechanical, electrical, plumbing, fire protection, space planning and design, furniture systems, custodial services, landscaping, security and capital renewal projects. I ensured consistently high levels of customer service and was responsible for making sure that proactive steps were taken to eliminate Customer problems. I provided leadership, direction and motivation to staff and provided continual quarterly and annual performance planning.I assisted in preparing annual operating & capital budgets. I performed various financial functions relating to procurement and contract management, reporting, monitoring departmental expenditures, and participated in the reconciliation and balancing of the department’s budget. I continuously looked for new, innovative, cost effective and efficient methods and products for managing the facilities.I coordinated and administered company initiatives pertain to Sustainability and Community, HS&E, emergency preparedness, filming, and event management within the facilities.



Seagate Software

• Facilities Technician

  • 1998 - 2002

  I was accountable for the operations of the organization’s Canadian Facilities Management portfolio. The position entailed project management for several construction projects of up to $14 million US, overseeing day-to-day building operations, managing building service workers, contracts and record management, and administration work. I ensured that the company had comfortable, well-run buildings to conduct their work efficiently. The principal Vancouver site, over 300,000 sqft, housed more than 2,000 staff, and included a major 24-hour Data Centre.I was responsible for directing Facilities operations, including mechanical, electrical, plumbing, fire protection, space planning and design, furniture systems, custodial services, landscaping, security and capital renewal projects. I ensured consistently high levels of customer service and was responsible for making sure that proactive steps were taken to eliminate Customer problems. I provided leadership, direction and motivation to staff and provided continual quarterly and annual performance planning.I assisted in preparing annual operating & capital budgets. I performed various financial functions relating to procurement and contract management, reporting, monitoring departmental expenditures, and participated in the reconciliation and balancing of the department’s budget. I continuously looked for new, innovative, cost effective and efficient methods and products for managing the facilities.I coordinated and administered company initiatives pertain to Sustainability and Community, HS&E, emergency preparedness, filming, and event management within the facilities.



DB EuroDesign

• Architectural Assistant

  • 1994 - 1995

  I assisted in taking project building measurements and site surveys. I conducted drafting, AutoCAD work for new building and renovations projects, and produced building models for clients. I assisted in taking project building measurements and site surveys. I conducted drafting, AutoCAD work for new building and renovations projects, and produced building models for clients.