Roberto Ambrosio

Senior Analyst | Project Management at Galaxy Entertainment Group
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Contact Information
us****@****om
(386) 825-5501
Location
Taipa, Macao SAR, MO

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Credentials

  • Architecting with Google Kubernetes Engine: Foundations
    Coursera
    Jun, 2023
    - Nov, 2024
  • Prepare Data for Exploration
    Coursera
    Jun, 2023
    - Nov, 2024
  • Ask Questions to Make Data-Driven Decisions
    Coursera
    May, 2023
    - Nov, 2024
  • Foundations: Data, Data, Everywhere
    Coursera | Google
    Dec, 2021
    - Nov, 2024
  • Google Cloud Platform Fundamentals: Core Infrastructure
    Coursera | Google
    Jan, 2020
    - Nov, 2024
  • ITIL v3 Foundation
    -
    Dec, 2013
    - Nov, 2024

Experience

  • Galaxy Entertainment Group
    • Hospitality
    • 700 & Above Employee
    • Senior Analyst | Project Management
      • Mar 2017 - Present

      · Developed strong cross-functional relationships with stakeholders across different levels of the business. · Performed tasks central to program process, including scheduling, budgeting and accounting, resource management. · Identified and fixed program bugs, leading to a marked increase in user satisfaction. · Developed strong cross-functional relationships with stakeholders across different levels of the business. · Performed tasks central to program process, including scheduling, budgeting and accounting, resource management. · Identified and fixed program bugs, leading to a marked increase in user satisfaction.

  • The Venetian Macao-Resort-Hotel
    • macau
    • Project Analyst
      • Apr 2014 - Mar 2017

      · Managed for Parisian Hotel’s Pre-Opening Digital Signage project. With 700+ digital signage setup and installed in the across the Resort and Gaming area. · Managed for St Regis Hotel’s Pre-Opening Event management system project. · Assist senior management to create, manage and distribute reports related to Pre-Opening projects to team members. · Responsible for report automation development with Macro. · Responsible for SharePoint administration. · Notifying the entire project team about abnormalities or variances for the information which they have submitted. Show less

  • Melco Resorts & Entertainment
    • Hong Kong
    • Hospitality
    • 700 & Above Employee
    • Hotel System Support Specialist
      • Feb 2013 - Dec 2013

      · Responsible for application / hardware provisioning and configuration· Responsible for application’s hardware and software maintenance.· Create and maintain installation guide and configuration procedures.· Contribute and maintain system standards.· Perform regular security monitoring to identify any possible intrusions.· Responsible for application system’s account maintenance.

    • CMDB Administrator
      • Jan 2012 - Feb 2013

      Responsible for providing services, asset tracking, administration and management to support a highly reliable and secure IT Service Management (ITSM)Lead the administration and ongoing support of ITSM tool for the CMDB and corresponding support ITSM processes, including dependency mapping of upstream and downstream services by mapping the CI descriptors to meet the service typePartner with IT support teams to implement and manage their services or system assets assigned in the ITSM tool, and resources leveraged to obtain that data within those teams; ensure that the ITSM tool support processes are efficient, effective, compliant and results are measurable and sustainableIntegrate and capture configuration management items with a potential relationship within Service Catalog/Request Management modules; monitor how IT support teams are leveraging the information to fulfill their forms where intake into the CMDB on key service attributes is requiredDetermine underlying causes of ITSM process problems that contribute to missed performance targets and integrate information from a wide variety of sources to arrive at optimal solutionsCollaborate and negotiate with other team members and resources to ensure that tool workflow and escalation processes are met and continuously improved Show less

    • Support Specialist
      • May 2009 - Jan 2012

      Supported 11,000+ internal/external users requiring assistance with operating systems and software packages, including many internal/proprietary systems and applicationsUsed Remedy and Maximo call tracking systems to log, track and manage Incidents and Service Requests.Managed over 30,000 Incidents/Requests per year, maintaining an overall resolution rate of 45-50%.Employed experience and training to troubleshoot software and hardware problems via email and telephone, utilizing remote support tools such as Bomgar.Administered and supported remote access (Cisco IPSec VPN & Juniper SSL VPN), as well as administered and supported RSA SecurID access issues.Performed password administration and access support for Active Directory, Cisco call manager and a number of internal/proprietary systems and applications. Show less

Education

  • University of Saskatchewan

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