Experience

ADG | Artisan Design Group

• United States
• Construction
• 1 - 100 Employee

• Technical Writer

  • Jul 2023 - Present

  Writing docs for a rollout of Enterprise Resource Planning (ERP) software for my company. Writing docs for a rollout of Enterprise Resource Planning (ERP) software for my company.



Personville Press

• Writing and Editing

• Founder and Editor

  • Nov 2010 - Present

  I started a side business to produce, publish & promote ebooks. The first title (and the website) was released in March, 2011. Produced 14 ebooks, 2 print books, 1 audiobook. I personally authored 4 of these titles. Skills used: Docbook XML, CSS, typography, testing as well as basic accounting and marketing. I am an expert at ebook production. I started a side business to produce, publish & promote ebooks. The first title (and the website) was released in March, 2011. Produced 14 ebooks, 2 print books, 1 audiobook. I personally authored 4 of these titles. Skills used: Docbook XML, CSS, typography, testing as well as basic accounting and marketing. I am an expert at ebook production.



U.S. Census Bureau

• United States
• Government Administration
• 700 & Above Employee

• IT Support and Documentation

  • Dec 2019 - Nov 2020

  END USER IT SUPPORT: Citrix VDI Win Workstations, inhouse Census software, MS Office, network printer troubleshooting. Provided end user support for hardware & software & researched technical issues with an in-house knowledgebase. Worked with iPads, iPhones, Win workstations and Win laptops. TOOLS USED: BMC Remedy Tickets, Workspace One, iPhones, iPads, Win laptops. TASKS: User Account Management, Onboarding, In-person Device Training, Logging and Resolving Trouble Tickets, Writing Technical Docs, Enforcing IT Security, Managing Mobile Assets (iPad,iPhone, Win laptops), Clearing devices of user data for reuse, Managing device inventory. Show less



Various

• Houston, Texas Area

• Contract Technical Writer

  • Nov 2006 - Feb 2019

  Various technical & freelance writing gigs in Houston lasting between 1 week and 15 months. Dates overlap with other full time jobs. The most significant contracts are listed on my technical portfolio website www.robertnagle.info Various technical & freelance writing gigs in Houston lasting between 1 week and 15 months. Dates overlap with other full time jobs. The most significant contracts are listed on my technical portfolio website www.robertnagle.info



Houston ISD

• United States
• Education Administration Programs
• 700 & Above Employee

• Public School Teacher --Pershing Middle School

  • Aug 2014 - May 2015

  I taught 2 classes (Creative Writing, Math Enrichment) as a full time teacher at Pershing Middle School in Houston ISD. I taught 2 classes (Creative Writing, Math Enrichment) as a full time teacher at Pershing Middle School in Houston ISD.



iland (11:11 Systems)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Writer

  • May 2014 - Jul 2014

  Wrote deployment docs for a Houston IT company using Docbook XML. Wrote deployment docs for a Houston IT company using Docbook XML.



Enfold Systems

• Houston, Texas Area

• Technical Writer/Book Publisher

  • May 2013 - Aug 2013

  For a previous employer I worked on a 2nd edition of a technical book about an open source content management software called Plone. I did all of the production work (except for cover design). I did all of the technical research, writing and most of the editing as well. I did a thorough rewrite of the 2010 book, adding several chapters and providing more reference material. I used the same docbook xml to PDF production method that I used when writing the previous 2010 edition. For a previous employer I worked on a 2nd edition of a technical book about an open source content management software called Plone. I did all of the production work (except for cover design). I did all of the technical research, writing and most of the editing as well. I did a thorough rewrite of the 2010 book, adding several chapters and providing more reference material. I used the same docbook xml to PDF production method that I used when writing the previous 2010 edition.



StratITsphere Data Center Solutions, LLC.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Contract Technical Writer

  • Sep 2012 - Nov 2012

  Documented IT infrastructure for a Stratitsphere client which is a major media company based in Houston. Wrote white paper about the media company's Exchange Messaging infrastructure, documented configuration information and gathered information from IT administrators to write proposals. Documented IT infrastructure for a Stratitsphere client which is a major media company based in Houston. Wrote white paper about the media company's Exchange Messaging infrastructure, documented configuration information and gathered information from IT administrators to write proposals.



City of Houston

• United States
• Government Administration
• 700 & Above Employee

• Technical Writer (Contract Assignment)

  • Apr 2011 - Apr 2012

  As part of the training team, I prepared system docs and user docs for a case management software being designed by an outside IT company for the City of Houston Municipal Court System. I interviewed software developers, testers, subject matter experts and business analysts for information. My deliverables included an installation guide, high level overviews of the system, reference material, process flow maps and short docs explaining key technologies and concepts. I also prepared a "freshman orientation" packet of introductory information for new developers and IT staff on the project. I supported other instructional designers with various tasks. One important task was using TestComplete software to load data automatically into the software for classroom exercises. I wrote automation scripts, documented the process and worked closely with other trainers to estimate the data needs for future classes. I also assisted in the training of new trainers. The backend technologies behind this software were .net, Windows Presentation Foundation (WPF), SQL Server, Object-Relational Mapping (with Entities Framework). In addition to TestComplete, the tools I used on the job included: Enterprise Architect (a design tool for mapping business requirements and use cases), SnagIt, SharePoint, Team Foundation Server (TFS), MS Office and LibreOffice Draw. Show less



Enfold Systems

• Contract Technical Writer

  • Oct 2009 - Sep 2010

  Produced print version of a user guide and various small documentation tasks. Produced print version of a user guide and various small documentation tasks.



Self-Employed

• Contract Technical Writer/Instructional Designer

  • Feb 2006 - Nov 2009

  In February, 2006 I left my job to work on various independent creative projects related to ebook publishing and multimedia. In February, 2006 I left my job to work on various independent creative projects related to ebook publishing and multimedia.



Enfold Systems

• Technical Writer

  • Nov 2007 - Mar 2009

  Produced documentation for company's Windows enterprise software and user manuals/configuration guides for consulting clients. Subjects: Windows Server Administration, IIS, Plone, Python, Linux, Web site management, Wikis, workflow, user management. Tools: Plone, Subversion, Gimp, IIS, MS Office 2007 Produced documentation for company's Windows enterprise software and user manuals/configuration guides for consulting clients. Subjects: Windows Server Administration, IIS, Plone, Python, Linux, Web site management, Wikis, workflow, user management. Tools: Plone, Subversion, Gimp, IIS, MS Office 2007



Teleread.org

• (Volunteer) Site Administrator/Assistant Editor

  • Jan 2005 - Jan 2009

  Teleread is a well-established online news and analysis site which covers ebooks and the publishing industry. I've been contributing articles for over two years. In the last 6 months, I've taken on various system administration duties: handling wordpress upgrades, monitoring traffic and helping to plan future direction. At the moment, I'm working to expand the functionality of the site, migrating to a new content management system and implementing online advertising to make the site self-supporting and/or profitable. Show less



University of Houston

• United States
• Higher Education
• 700 & Above Employee

• Technical Writer

  • Dec 2006 - Apr 2007

  Produced website content for an organization doing research and training about law enforcement technologies and public safety (Southwest Public Safety Training Center http://www.swtc.uh.edu/ ). I produced content using the plone content management system. Wrote news/updates/project descriptions and press releases. Also, offered feedback to the web developers about page usability and overall organization or content on the site. Produced website content for an organization doing research and training about law enforcement technologies and public safety (Southwest Public Safety Training Center http://www.swtc.uh.edu/ ). I produced content using the plone content management system. Wrote news/updates/project descriptions and press releases. Also, offered feedback to the web developers about page usability and overall organization or content on the site.



Texas Instruments

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Technical Writer

  • Aug 2002 - Feb 2006

  Wrote documentation for Code Composer Studio IDE (software to help programmers write applications for digital signal processors). Used Robohelp for generating Winhelp, Quicksilver CMS for generating PDF's and XMETAL for an in-house XML-based CMS. Also, managed ClearCase for my department. Wrote documentation for Code Composer Studio IDE (software to help programmers write applications for digital signal processors). Used Robohelp for generating Winhelp, Quicksilver CMS for generating PDF's and XMETAL for an in-house XML-based CMS. Also, managed ClearCase for my department.



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Writer

  • 2000 - 2001

  Wrote documentation and training modules for a secure file/image transfer utility. It was used to transfer image files to and from the Dell Malaysia factory. Provided in-person training to system administrators flown in from Malaysia about this tool. Wrote/updated online help for various web applications used for manufacturing. Gathered user requirements and did usability testing and education. Wrote documentation and training modules for a secure file/image transfer utility. It was used to transfer image files to and from the Dell Malaysia factory. Provided in-person training to system administrators flown in from Malaysia about this tool. Wrote/updated online help for various web applications used for manufacturing. Gathered user requirements and did usability testing and education.



Soros Foundation

• Educator

  • 1997 - 1998

  In addition to teaching at the Volyn Institute for Economics and Management in Lutsk, Ukraine, I conducted teacher training seminars at cities around Ukraine and taught workshops on various business topics. In addition to teaching at the Volyn Institute for Economics and Management in Lutsk, Ukraine, I conducted teacher training seminars at cities around Ukraine and taught workshops on various business topics.



Peace Corps

• United States
• International Affairs
• 700 & Above Employee

• Educator

  • 1995 - 1997

  Taught various subjects to business majors in Universiteti Teknologjik 'Ismail Qemal Vlora in Vlore, Albania. Also, did grant writing, curriculum design, cross-cultural communication and organizing of conferences, seminars and academic events. Taught various subjects to business majors in Universiteti Teknologjik 'Ismail Qemal Vlora in Vlore, Albania. Also, did grant writing, curriculum design, cross-cultural communication and organizing of conferences, seminars and academic events.



Johnson O'Connor Research Foundation

• Testing Administrator

  • Mar 1991 - Apr 1995

  Administered career and aptitude testing. Had counseling sessions with clients about making educational and career decisions, as well as the importance of a strong English vocabulary. Administered career and aptitude testing. Had counseling sessions with clients about making educational and career decisions, as well as the importance of a strong English vocabulary.