Health Center Administrator

• Oct 2021 - Present

Sleep Intake Manager

• Aug 2017 - Oct 2021

*Manage multiple aspects within Sleep Therapy division of the company.*Assist in creating process improvements through revised Standard Operating Procedures and corresponding training.*Establish and maintain relationships with physician referrals.*Review and qualify medical documentation for effective insurance billing*Schedule home and office visits for the Respiratory Therapists staff at initial patient contact.*Handle customer calls using listening skills to ensure patient's needs and concerns are addressed.*Monitor multiple aspects of the revenue cycle within Sleep Therapy division.

Training And Development Coordinator

• Aug 2016 - Oct 2021

*Training all new hires of the organization on software systems, Standard Operating Procedures, and equipment product knowledge.*Perform as point person within the organization for billing software questions and issues.*Analyze Revenue Cycle staff performance alongside Director of Talent Education and Manager of Business Analytics and Direct Pay through reporting out of billing software to discover processes in need of revision.*Assist in creating process improvements through revised Standard Operating Procedures and corresponding training.*Work closely with all departments within Revenue Cycle via ongoing shadowing to identify areas needing improvement or better understanding of processes.

Revenue Cycle Coordinator

• Nov 2015 - Jul 2016

· Responsible for facilitating and expediting the claim submission process· Monitor documentation to meet filing deadlines and resolution of medical necessity denials· Assist in developing and maintaining policies and procedures relating to the CMN job process· Manage and distribute monthly territory report to understand renewal process and trends· Investigate and resolve claims on weekly held report· Act as company wellness champion and inform colleagues of internal wellness programs and incentives

Upfront Review ll

• Feb 2014 - Nov 2015

· *Accountable for maintaining the integrity of patient’s information within system database.· *In charge of conducting daily and monthly inventory reports for department review· *Ensures a high degree of accuracy, thoroughness and timely processing of sales orders· *Required to stay up to date on proper billing and ICD-9 coding as well as high knowledge of durable medical equipment· *Assist with onboarding and training process for new employees within department· *Successfully helped increase company revenue through proper insurance billing and coding

Document Coordinator

• Jun 2013 - Feb 2014

· *Accountable for preparing incoming applications· *Organize new and current policies daily in filing department archive· *In charge of inputting new policies into data entry computer system· *Assisted with sorting, batching and scanning policy paperwork· *Prepared and retrieved outgoing mail for internal departments · *Accountable for preparing incoming applications· *Organize new and current policies daily in filing department archive· *In charge of inputting new policies into data entry computer system· *Assisted with sorting, batching and scanning policy paperwork· *Prepared and retrieved outgoing mail for internal departments