Experience

Bay Area Panthers

• United States
• Sports Teams and Clubs
• 1 - 100 Employee

• Ticket Sales and Service Representative

  • Mar 2023 - Present



CONTINENTAL INN HOTEL

• Brazil
• Hospitality
• 1 - 100 Employee

• Front Desk Supervisor

  • Jun 2017 - Feb 2023

  - Assisted all guests during check-ins and check-outs - Used problem solving skills to fix any issue that may come up during mine or my colleagues shift - Instructed guests on how to solve their reservation issues - Communicated with guests in ways that were helpful - Trained over 10 new employees to do the job successfully - Awarded the satisfaction of being complimented on my customer service skills multiple times by guests - Assisted all guests during check-ins and check-outs - Used problem solving skills to fix any issue that may come up during mine or my colleagues shift - Instructed guests on how to solve their reservation issues - Communicated with guests in ways that were helpful - Trained over 10 new employees to do the job successfully - Awarded the satisfaction of being complimented on my customer service skills multiple times by guests



Santa Cruz Shakespeare

• United States
• Entertainment Providers
• 1 - 100 Employee

• Box Office Manager

  • Jun 2022 - Sep 2022

  - Worked collaboratively with our Operations Manager, as well as scheduled and managed the entire staff - Maintained professional demeanor and image - Provided valuable customer service training to staff in order to maintain theater policies and high standards - Responded to phone and email inquiries, selling tickets to performances, troubleshooting ticketing issues, and daily reporting of box office traffic - Provided diplomatic service and took into consideration diverse populations of people who visited The Grove - Process ticket transactions as well as pull ticket sales reports Show less



Mission Hill Middle School

• United States
• Financial Services
• 1 - 100 Employee

• Athletic Director

  • Aug 2021 - Jun 2022

  - Recruited and interviewed individuals for coaching jobs - Manage athletic equipment and kept inventory records, as well as made equipment purchases when necessary - Maintained consistent communication with coaches, staff and students regarding our sports programs - Assisted with officials/referee payment as well as reimbursement when needed - Collaborated with staff as well as coaches to set up and arrange practice times/days - Oversee game day operations and make sure they ran smoothly - Developed promotional materials to help raise awareness on & off campus for athletic events, games, and programs - Provided clear and concise communication with parents to inform them as well as solve any issues that came up Show less