Assistant Director of Operations

• Jan 2023 - Present

Senior Operations Manager

• Jul 2021 - Jan 2023

Responsible for assisting with the daily operation of the Front Desk, Housekeeping and Food and Beverage teams to teams to foster exchange of ideas and provide cross-team learning opportunities. Assisted the Director of Operations for long-term planning to create initiatives that further the company’s overall goals.

Executive Housekeeper

• Apr 2021 - Jul 2021

Front Office Manager

• Sep 2018 - Apr 2021

Responsible for a staff of 10, ensuring that all brand standards are upheld while maintaining a positive work environment. Responsible for ensuring all training is current and up to date.

Operations Manager

• Aug 2018 - Sep 2018

Front Office Supervisor

• Oct 2017 - Aug 2018

Responsible for a staff of approximately 15, performed MOD tasks on a nightly basis. Brand Ambassador responsible for ensuring that Front Desk is following Hyatt Standards. Ran effective informational meetings. Helped to Maintain a positive working culture.

Assistant Front Office Manager

• Nov 2015 - Oct 2017

• Direct a variety of administrative and operational functions within a fast-paced hospitality environment with a focus on increasing customer satisfaction levels and overall efficiency within the organization• Process all guest transactions, utilize extensive customer service abilities to diffuse difficult situations, and act as the Manager on Duty for all evening shifts• Supervise approximately 15 front office staff members which required creating weekly schedules, providing individualized performance feedback, and handling disciplinary issues • Provide an exceptional level of assistance to the Front Office Manager in addition to assisting with ad hoc projects as needed• Provided necessary training to newly hired staff in accordance to both Hyatt corporate expectation and those of the management company Davidson Hotels and Resorts. • Hyatt Gold Passport Specialist

Front Office Supervisor

• Feb 2011 - Nov 2015

Responsible for a staff of approximately 15, performed MOD tasks on a nightly basis. Brand Ambassador responsible for ensuring that Front Desk is following Hyatt Standards. Ran effective informational meetings. Helped to Maintain a positive working culture.

Front Desk Agent

• Mar 2010 - Feb 2011

Teacher

• Sep 2001 - Aug 2018

Preschool Teacher responsible for creating and implementing rich lessons that follow the curriculum and NJ state Standards. Preschool Teacher responsible for creating and implementing rich lessons that follow the curriculum and NJ state Standards.

Manager

• Mar 2005 - Feb 2010