Senior Consultant

• Oct 2020 - Present

Main activities: account management, customer service support, customer recoveries, reports of receivable and payable accounts, sellers commissions report, management and control of legal, administrative and financial documents digital and physical, management and posting of expenses, preparation of commercial proposals for public and private customers, issuance of billing documents (invoices, invoices / receipt, transport guides, receipts, proforma invoice), order to suppliers, internal inventory control, freight shipment, management support. Show less

Administrative Consultant

• Nov 2021 - Present

Public Relations Account Manager / Contact Center Manager

• Jul 2018 - Dec 2019

• Weekly reports • Press pitches • Press release development • Media request • Follow interviews • Development of PR plans • Crisis management to mitigate risks for local company’s image and reputation Provide inspired leadership for the organization. Plan marketing actions for the company. Build relationships with clients to establish new contracts. Develop strong relationships with different departments to ensure everyone is working toward the same targets and goals. Develop strategic plans to encourage business growth is a regular duty of commercial managers. Responsible for overseeing staff, suppliers, and contractors to ensure that deadlines are met. Show less

International Marketing Executive - PR / Customer Service Advisor

• Apr 2017 - Dec 2018

Assist in developing content marketing strategies and materials · Draft and edit press releases, media alerts and other public information to support the media needs · Develop and maintain media lists · Help identify and develop communications strategies · Develop and write content for print and online marketing materials · Handle requests from media members and interact with media members · Develop fresh story ideas · Prepare briefing materials and talking points · Research and analyze media coverage and industry trends Also: Ensure customer satisfaction and provide professional customer support. Managing a team of junior customer service representatives. Providing feedback on the efficiency of the customer service process. Communicating and coordinating with colleagues as necessary. Keeping records of customer interactions, transactions, comments and complaints. Processing orders, forms, applications, and requests. Acknowledging and resolving customer complaints. Communicating with customers through various channels. Responding promptly to customer inquiries. Show less

Account Executive

• Feb 2013 - Aug 2016

• Follow up with the press • Clipping • Creation of mailings • Reports • Press pitches • Press release development • Media request • Follow interviews • Development of PR plans • Crisis management to mitigate risks for local company’s image and reputation Also, I worked with clients such as Capgemini, Riot Games, Jaguar Land-Rover, PPG Industries. Associação Brasileira de Empresas de Cartões de Credito e Serviços (ABECS); Grupo Protege; Saint-Gobain, RSA - Royal & SunAlliance (Brazil), CNB and Taroii. Show less

Account Assistant

• May 2012 - Aug 2012

Management of Whirlpool Latin America and PwC (PricewaterhouseCoopers) media relations across the country, supporting the companies’ marketing and business objectives • Follow up with the press • Daily clipping • Negotiation of pitches with the press • Press release development Management of Whirlpool Latin America and PwC (PricewaterhouseCoopers) media relations across the country, supporting the companies’ marketing and business objectives • Follow up with the press • Daily clipping • Negotiation of pitches with the press • Press release development

Intern

• Jan 2011 - Dec 2011

Development of articles to A Tribuna newspaper and website. • Experience in the following editorial: Port • Website daily update Development of articles to A Tribuna newspaper and website. • Experience in the following editorial: Port • Website daily update

Intern of Public Relations

• May 2010 - Dec 2010

I worked in the Communications Department in Municipal Government of Guaruja. I was based on Department of Education, Health and Environment and was responsible for the press relations. Among my roles, I was responsible for development of daily clipping, press releases, coordinated interviews, developed media requests and activities reports. I worked in the Communications Department in Municipal Government of Guaruja. I was based on Department of Education, Health and Environment and was responsible for the press relations. Among my roles, I was responsible for development of daily clipping, press releases, coordinated interviews, developed media requests and activities reports.