Experience

OPTECH ENTERPRISE SOLUTIONS
• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee
• Network Systems Engineer

  • Oct 2021 - Present


Innovative Communication Systems

• United States
• Information Technology & Services
• 1 - 100 Employee

• Senior Engineer

  • May 2021 - Jul 2021

  ● Ensured successful migration of Cavender Auto Group into ICS' technical support environment by deploying system management tools, creating documentation, and training ICS staff. ● Swiftly responded to and resolved level II support requests for dozens of clients in the South Texas area. ● Ensured successful migration of Cavender Auto Group into ICS' technical support environment by deploying system management tools, creating documentation, and training ICS staff. ● Swiftly responded to and resolved level II support requests for dozens of clients in the South Texas area.



Cavender Auto Group

• United States
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Lead Technical Analyst (I.T. Director Fill-in)

  • Sep 2018 - May 2021

  ● Assumed responsibility as head of the I.T. department for 32 months● Automated iOS device setup by adopting ManageEngine's Desktop and Mobile Device Management (UEM) platform in conjunction with signing up for Apple's Business Manager, DEP, and VPP programs.● Administer over 1000 Windows, iOS, PBX, Fortinet, and Unifi devices collectively across 8 inter-connected Cavender locations in San Antonio area

• Lead I.T. Support Analyst

  • Jun 2016 - Aug 2018

  ● Consolidated and upgraded ISP connections to 99.99% reliable fiber● Proposed and implemented move to Google Workspace (GSuite) to achieve better email and backup security● Significantly increased WAN security by adopting Fortinet Firewalls with active antivirus and web filtering technology

• Information Technology Support Analyst

  • Feb 2013 - Jun 2016

  ● Led out in a project to move key DMS Server from one location to another with 0% downtime for an estimated 80% of staff and minimal downtime for the rest.● Slash the cost of voice services by $5892.40 per month by switching to SIP voice provider● Reduce time needed for monthly backup of network devices by 80% using SNMP, TCLSH scripting, and PDQ Deploy● Researched, tested, and implement improved wireless infrastructure by adopting Unifi platform for wireless administration● Cut computer setup time by 40% by finding and implementing PDQ Deploy as part of our standard procedure Show less



University of Texas at San Antonio

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Math Tutor

  • Jun 2012 - Feb 2013

  Tutor UTSA students in basic mathematics up to higher level mathematics Tutor UTSA students in basic mathematics up to higher level mathematics



comet cleaners

• United States
• 1 - 100 Employee

• Quality Control

  • Apr 2012 - Aug 2012

  Inspect quality of clothing to ensure proper cleaning and pressing was performed on all garments. Inspect quality of clothing to ensure proper cleaning and pressing was performed on all garments.



Vector Marketing

• India
• Graphic Design
• 1 - 100 Employee

• Sales Representative, Manager in Training

  • Dec 2011 - Mar 2012

  Sold over $3000 worth of products in first week of employment. Sold over $3000 worth of products in first week of employment.



Amalgamated Software of North America (ASNA)

• Quality Assurance

  • Aug 2011 - Oct 2011

  Test software products for bugs using Datagate Studio and report errors to programmers. Test software products for bugs using Datagate Studio and report errors to programmers.