Experience

Strategic Pipeline

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Managing Director

  • Aug 2013 - Present

  Strategic Pipeline helps rapid growth BtoB companies increase their qualified sales lead pipeline with a consistent, repeatable and scalable sales opportunity creation system. Focusing on the specific steps of Contact. Compel. Convert., the Strategic Pipeline system can be deployed in 90 days and triple your rate of delivering high value, qualified leads to your sales force. Strategic Pipeline LLC www.strategicpipeline.com bob.kelly@strategicpipeline.com cellular 703 628-1754 Strategic Pipeline helps rapid growth BtoB companies increase their qualified sales lead pipeline with a consistent, repeatable and scalable sales opportunity creation system. Focusing on the specific steps of Contact. Compel. Convert., the Strategic Pipeline system can be deployed in 90 days and triple your rate of delivering high value, qualified leads to your sales force. Strategic Pipeline LLC www.strategicpipeline.com bob.kelly@strategicpipeline.com cellular 703 628-1754



RFK and Associates

• Senior Sales and Marketing Executive / Consultant

  • Oct 2011 - Present

  Strategic sales and marketing consulting and business development for emerging technology/services companies providing customer interaction management capabilities. Focus on workforce optimization and voice biometric applications. Strategic sales and marketing consulting and business development for emerging technology/services companies providing customer interaction management capabilities. Focus on workforce optimization and voice biometric applications.



Agnitio

• Washington, DC area

• Business Development Executive

  • Jun 2012 - Sep 2013

  Working to expand the use of Agnitio's industry leading technology in forensic law enforcement and intelligence into commercial call center applications to reduce fraud, improve customer experience and cut agent costs. AGNITIO Corp. 1001 19th Street North, Suite 1200 Arlington, VA 22209 cellular (703) 628-1754 rkelly@agnitio-corp.com www.agnitio-corp.com Working to expand the use of Agnitio's industry leading technology in forensic law enforcement and intelligence into commercial call center applications to reduce fraud, improve customer experience and cut agent costs. AGNITIO Corp. 1001 19th Street North, Suite 1200 Arlington, VA 22209 cellular (703) 628-1754 rkelly@agnitio-corp.com www.agnitio-corp.com



HyperQuality, Inc.- An Avaya Company

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• SVP of Sales and Marketing

  • Jan 2010 - Oct 2011

  Driving rapid growth of contact center Quality Assurance services for enterprise clients. HyperQuality reduces QA costs by 20% to 50% over inhouse QA groups while increasing key customer experience metrics. Driving rapid growth of contact center Quality Assurance services for enterprise clients. HyperQuality reduces QA costs by 20% to 50% over inhouse QA groups while increasing key customer experience metrics.



Aspect Software

• United States
• Software Development
• 500 - 600 Employee

• VP, PerformanceEdge Group

  • Sep 1997 - Jan 2010



Concerto Software

• Software Development
• 1 - 100 Employee

• VP, Performance Optimization

  • 2004 - 2005



CenterForce Technologies

• President and CEO

  • Sep 1997 - Apr 2004

  Privately held company focused on contact center performance optimization. Acquired by Concerto Software in April 2004. Privately held company focused on contact center performance optimization. Acquired by Concerto Software in April 2004.



EIS International, Inc.

• VP, Business Development

  • 1991 - 1997



Digital Sound Corporation

• SVP, Sales and Marketing

  • 1985 - 1991



Intel Corporation

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Director of Sales / Marketing

  • 1982 - 1985