Support Team Lead North America

• Aug 2022 - Present

Customer Support Specialist

• Apr 2021 - Aug 2023

Recruitee is the number one collaborative hiring software to build winning teams. More than 118,000 users from 4,000+ companies are finding it easy to navigate through Recruitee's intuitive UX to build custom pipelines, attract and source top talent, evaluate candidates, and hire future team members.

Technical Support Specialist & Front End Developer

• Jun 2015 - Apr 2021

Log and process incoming support inquiries. Train team members to use support web applications. Investigate, diagnose and solve software issues. Develop game plan and undertake scheduled maintenance upgrades. Develop wireframe schematic and draft proposals for new clients. Develop websites and landing pages for artists, businesses and non-profit organizations using modern coding while following web standards. Test, debug and implement changes according to project requirements. Conceptualize project and control project flow to ensure milestones are met. Show less

Hospitality and Security Service Representative

• Jul 2017 - Mar 2020

Provided accurate and appropriate information to visiting patrons regarding venue and event services. Oversaw enforcement of venue policies with visiting patrons, staff and vendors. Enforced safety regulations for protection of visiting patrons, staff and property issued by venue and legal ordinances. Coordinated with law enforcement and medical personnel to respond to emergent situations. Managed development and implementation of updated security protocols to address lapses created by advances in technology and criminal strategies. Prepared daily reports and documentations for management and staff. Show less

Technical & Customer Support Team Supervisor

• May 2008 - Sep 2019

Directly responded to elevated consumer grievances to ensure a high level of satisfaction. Collected, prioritized and distributed support inquiry tickets. Delegated tasks to Support Team technicians for all shifts. Performed daily billing tasks and directly responded to merchant disputes. Managed various technical affairs with Level 3 Technicians. Approved server wide tests. Responded to inquiries and requests by supportive staff. Oversaw supportive staff scheduling. Trained new and oversaw Support Team technicians. Created support documentation manual for cohesive team performance. Completed employee performance appraisals for supportive staff. Show less

Radiologic Medical Media and Records Officer

• Apr 2004 - May 2008

• Process all Medical Images, documentation and Health Care Credentials. • Respond to request by supportive staff, physicians, patients and healthcare providers. • Ensure compliance of Federal HIPAA Regulations from all staff, physicians, patients and healthcare providers. Billing Department Assistant • Systematize daily banking receipts and Insurance Explanation of Benefits. • Gather Insurance documentation and EOB's for refund processing and auditing. Medical Media Overseer and Distributor • Work with various departments for accurate completion of all Medical Media orders. • Issuance of all Medical Media to physicians, patients and healthcare providers. • Installation of imaging devices in conjunction with various vendors. • Perform maintenance and assist with purchases for Medical Media apparatus'. Show less